Jessica Derkis Email & Phone Number

Columbus, Ohio Metropolitan Area

Leading operations, marketing, and customer service for 528-unit community.

United States

✦ Coach award-winning sales teams in interdepartmental communication, lead generation, communication & closing.✦ Develop productive sales and marketing plans, helpful tools and resources, compelling events, and dynamic content to generate leads and sales.

Seminole, Florida, United States

✦ Created 3-year strategic sales and marketing plan with multichannel approach for CCRC that boosted lead generation by 68% YOY.✦ Stabilized sales team, CRM, and boosted number of sales and dollars-per-sale by 50% over 2 years.✦ Cultivated interdepartmental collaboration and resident advisory group to gain buy-in, create ambassadors and speakers bureau.

San Francisco Bay Area

✦ Promoted from managing 250 unit dual site with retail to 368-unit single site with larger, national brand retail to 463-unit complex multi-site managing 15 team members, vendors, and an annual $15M budget. ✦ Created process handbooks for new team members, joined First Day Orientation Training Team and mentored new Community Managers. ✦ Directed social media presence for all 3 communities and collaborated with national marketing ensure dynamic online presence as well as curb appeal and local awareness. ✦ Teamed up with revenue management to maximize daily pricing model. ✦ Managed multiple renovation projects in collaboration with Construction Services, while stabilizing the maintenance team due to leaves and transfers. ✦ Brought each community into Tax Credit compliance with perfect audits all 3 years.

Redwood City, California

✦ Became Certified Residential Care Facility for Elders (RCFE) Administrator and assumed role of Interim Administrator.✦ Ensure compliance with state and federal regulations including Title 22 under Community Care Licensing with $8M annual budget.✦ Managed on-the-floor communication, coaching and development, and team morale for team of nearly 100.

Redwood City, Ca

✦ Marketing and outreach for beautiful, innovative Memory Care community✦ Manage 67-bed memory care community partnerships and marketing efforts from pre-open to 98.5% occupancy plus growing wait list.✦ Created training course for hospital staff, skilled nursing referral sources, community, police and other first responders to better recognize and assist those with dementia.✦ Recruiting, hiring, training and continued team member training, coaching, and development.✦ Develop human resource processes, employee handbooks, resident guides, collateral materials.

Perrysburg, Oh

✦ Pre-market analysis, building set-up, create marketing plan, collateral materials, documentation, processes for $40M new construction senior living project with 152 healthcare continuum suites✦ Beat census projections 6 months ahead of schedule!✦ Created collaborative partnerships with physicians, referral sources, internal resources to innovate customer experience✦ Created and coordinated events such as job and health fairs, open houses, grand opening festivities, educational opportunities. Notably, the first job fair netted more than 4,000 resumes for 130 jobs!

Pemberville, Oh & Lakeside-Marblehead, Oh

✦ Built census from 61% to 100% plus a waiting list!✦ Oversaw Sales & Admissions teams, outbound marketing of two Continuing Care Retirement Communities totaling 288 senior healthcare apartments (Promoted from Community Information Director)✦ Created & produced successful marketing events, netting hundreds of new qualified leads annually, building relationships with prospects, family members and community✦ Reported on all facets to Executives, Board of Directors, Vice Presidents

Maumee, Oh

Past President of Apartment AssociationCouncil MemberBoard of Directors

Dillin Corp/Dillin Homes, Perrysburg, Oh

✦ Managed 234 Luxury Apartments, Sales & Home Owner Association of 18 high-end brownstones✦ Created marketing plans, sales and events for and with 31 retailers and restaurants✦ Supervised and scheduled sales, leasing agents, maintenance team, and contractors✦ Coordinated contract administration, travel, and other administrative tasks✦ Created events, marketing materials, contracts, newsletters, maintained website, resource databases

Competent Communicator, Communication

Administrator For Residential Communities For The Elderly

Certified Administrator for Residential Communities for the Elderly, California

Education record

Quickbooks And Accounting

Property Management Specialist

Organization And Supervision

Sales, Leasing, Customer Service And Marketing To Older Adults

Microsoft Office Certification, Microsoft Software

Have maintained credentials and expertise in Microsoft Office: Word, Excel, Powerpoint, Publisher, Outlook.

Psychology