Derly Sarmiento Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

As part of the New Business and Transitions team, provide project management support with the launch of new products and product changes on behalf of the Finance group.- Created and implemented key process documentation and tool to improve the team’s operational model for the management of projects and other requests, from planning to closure. This.

Melbourne, Victoria, Australia

As a content Business Analyst for the Business Excellence and Transformation project team leading the delivery of the new digital workplace platform, assisted with the migration and update of the Australian firm’s knowledge base.- Performed analysis of existing content and identification of content to be migrated to the new platform based on agreed content.

Melbourne, Victoria, Australia

Part of the project team working on the agile design and development of a new computer-based testing platform and re-design of systems and processes that support operations. This multimillion-dollar program involves working with international business partners and external vendors, and using multiple project methodologies to provide the necessary features.

Melbourne, Australia

Supported the project team implementing a computer-delivered test, providing business process analysis and improvement recommendations. Coordinated and supported the roll out of the new test to 130 test centres across 97 cities in 44 countries.- Created documents relating to as-is and to-be process maps, business rules and wireframes.- Provided support to.

Melbourne, Victoria, Australia

Managed day-to-day operations of the test centres in Victoria and South Australia, supervising 150+ direct reports in different roles. Provided input as an SME in technology implementation projects to support operations. - Implementation of new developed processes and learnings to the South Australian test centre.- Monitor team performance and continuous.

Melbourne, Victoria, Australia

Managed day-to-day operations, supervising 100+direct reports in administrative support, customer service, data entry, and test delivery event. - Identified inefficiencies and implemented changes to improve and streamline processes to improve customer service.- Reduced direct costs making the Victorian test centre one of the most profitable in Australia..

Melbourne, Victoria, Australia

Bachelor’S Degree, Medical Laboratory Sciences

High School