Derly Sarmiento Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

As part of the New Business and Transitions team, provide project management support with the launch of new products and product changes on behalf of the Finance group.- Created and implemented key process documentation and tool to improve the team’s operational model for the management of projects and other requests, from planning to closure. This included process models, prioritisation matrix, RAID and activity tracking documents, dashboards, reports, RACI matrix, presentation, and communication templates.- Conducted business impact analysis to identify and manage critical activities, issues, and gaps for the Finance group during the life of the projects.- Built relationships with key stakeholders to facilitate and improve the project implementation phase through clear understanding of roles, responsibilities and expectation throughout the duration of the projects.- Coordinated diverse streams of implementation activities and communicated across multiple internal and external stakeholders via facilitated working groups and targeted sessions.- Supported global NB&T strategic initiatives, including user acceptance testing and providing feedback on new technologies to capture efficiencies through the project managements lifecycle.- Presented key project updates to Senior Leaders.

Melbourne, Victoria, Australia

As a content Business Analyst for the Business Excellence and Transformation project team leading the delivery of the new digital workplace platform, assisted with the migration and update of the Australian firm’s knowledge base.- Performed analysis of existing content and identification of content to be migrated to the new platform based on agreed content suitability guidelines.- Mapped divisional content to meet the user centric approach of the new digital knowledge base.- Facilitated workshops with various business units and content owners to validate proposed content to be transferred and the mapping to the new platform.- Transferred content to the new platform based on new content type and style guidelines.

Melbourne, Victoria, Australia

Part of the project team working on the agile design and development of a new computer-based testing platform and re-design of systems and processes that support operations. This multimillion-dollar program involves working with international business partners and external vendors, and using multiple project methodologies to provide the necessary features and requirements for system development.- Provided input into developing and modifying systems to meet business needs.- Re-engineered business processes at test centre level and within the corporate back office, ensuring all processes allow scalability to support our global network across 70 countries.- Worked with partners and external vendors on Solution Design requirements, facilitated workshops with internal IDP stakeholders and also with our external partners via conferences and attended vendor showcases.- Collaborated with the team in the review of solution design and specifications and assisted the testing team, clarified User Stories and Acceptance Criteria as required.

Melbourne, Australia

Supported the project team implementing a computer-delivered test, providing business process analysis and improvement recommendations. Coordinated and supported the roll out of the new test to 130 test centres across 97 cities in 44 countries.- Created documents relating to as-is and to-be process maps, business rules and wireframes.- Provided support to a team of four on designing new processes and improving current operational processes.- Developed new compliance and organisational procedures and Human Resources modelling.- Assessed training needs, developed training materials and delivered training to operations support teams and test centres.

Melbourne, Victoria, Australia

Managed day-to-day operations of the test centres in Victoria and South Australia, supervising 150+ direct reports in different roles. Provided input as an SME in technology implementation projects to support operations. - Implementation of new developed processes and learnings to the South Australian test centre.- Monitor team performance and continuous improvement and optimisation of processes to reduce costs.- Focused on the reduction of errors and the increase of compliance and security. - Identified opportunities to offer testing services in remote locations.- Participated as a SME in projects to use technology to improve the security and customer experience during the face-to-face registration process; and to improve speed of marking and turn around of results.

Melbourne, Victoria, Australia

Managed day-to-day operations, supervising 100+direct reports in administrative support, customer service, data entry, and test delivery event. - Identified inefficiencies and implemented changes to improve and streamline processes to improve customer service.- Reduced direct costs making the Victorian test centre one of the most profitable in Australia.- Coordination of test delivery even logistics.- Held annual team meetings to give information, take feedback and provide training and continuously improve customer service.

Melbourne, Victoria, Australia

Bachelor’S Degree, Medical Laboratory Sciences

High School