As part of the Bayone team (contractor worker). Working collaboratively with different teams around the organization creating, updating and publishing learning maps to drive digital transformation. Using templates / storyboards to build content in different learning platforms. Performing mass uploads od data using SharePoint List and PowerApps. Follow process and procedures for different learning systems. Assisting with LMS maintenance and with catalog/tracker. Troubleshoot and respond content issues and assisting with various LMS related task.

Training Specialist ISG Regulatory Teams.

Working as an internal publisher for Microsoft. eLearning and LMS administrator: Working with stakeholders to publish their training material into the Microsoft internal platforms. (SCORM)Using Azure, Articulate Studio/Storyline, SuccessFactors, Dewey to create learning paths and targeting for internal and partners for Microsoft.

Service Desk Trainer, Security Awareness Administration, and LMS Administrator responsible for the administration and maintenance of the company’s internal learning management system.In charge of New Hire Training, content development, and up training for all the service desk team. Working creating training agenda for the service desk area. With more than 15 clients. Implementing training opportunities, such as content development, constant learning experience, soft skills training, and new hire training and nesting process. Creating opportunities to have better control of the new members of the team. In charge of the mentor's program. Owner of the security awareness program, proving assistance for several clients to avoid cyber threats. LMS administrator, responsible for the content creation and maintenance.

Worked for a Help Desk account as a technical trainer and QA agent. Providing support for North America, Latin America, and Europe in different areas of the IT essentials such as support for different devices such as IOS and Android applications, charge devices for retail stores. Windows and Outlook support, remote support for different applications such as WFM and Kronos. Also in charge of the QA evaluations to keep standards required by the client. Weekly meetings with other countries to calibrate the process. Material creation, in charge of coaching sessions. Work with Talent acquisition to create the correct profile For the account. creating a knowledge base, tests, and interviews For the correct candidates. Continuing to develop our skills as trainers and leaders by actively participating in coaching conversations, trainer observations, mentoring For new members, and feedback sessions.

Finance Trainer and Quality assessor for an accounting account. In charge of eLearning platform, control, and creation of the material. Part of the BPS Learning & Development Team providing support in different training and internal programs from the BPS area, such as soft skills, career development, and curriculum material. SOP creation and update with special software to have better and fast information. In charge of the engagement activities and budget to create a better work environment. In charge of internal communications and volunteer support.

Trainer in charge of different accounts of pre-sales account, customer service, and technical support. Work very closely with operations with re-training and floor support. Work with the QA department for improvement plans and coaching. In charge of delivery, all kinds of new hire training and update with the products. Face-to-face relationship with the client to ensure all the training topics were covered and updated. Trainer coordinator, in charge of meetings, share the new info with the other trainers, is also in charge of the “train the trainer” program for new trainers, and also part of the team to teach “how to coach” to the QA agents. Working with the learning and development department to select the correct people for a new account. In charge of the creation and delivery of the mentor program, to create career paths for agents and make sure that they have the correct tools for future positions.

Got BLAST certification on how Train and how to be an excellent Trainer by applying certain and important Training skills.Part of the technical support, customer service, and sales training group. Keep in touch with QA and Production team to be calibrated on certain important topics and procedures agents need to be aware of since Training.Delivered Side by side sessions with bottom preferences agents to improve specific KPIs.In charge of billable up training, creating and delivering these ones at the time needed and requested by the client.Update and create new material for specific topics depending on the needs by account. SOP implementation and in charge of monthly assessments for a customer service and technical support account. Setting up meetings with Operation/Production to create a long-term communication to see how we as Training department can help agents increase their sales metrics by creating new interactive sales modules.Part of the team in charge to close a Customer Service Account. Delivering Training, Sending reports, continuously side by side with low-performance agents, and creating activities to maintain the motivation on the floor.

An internship in psychology could have the opportunity to give attention to individual psychology child victims of domestic violence or with a special reference in neighboring schools.In addition to participating actively in social processes of the community of Flores in Heredia, as were groups of women entrepreneurs, women's agenda, and other activities related to them, such as fairs or workshops.It also gave support care in crisis situation.