* Effectively answering customer questions* Collaborating with the marketing department * Maintaining an accurate record of all leads and sales* Preparing accurate sales forecasts * Recommending and implementing improvements to current sales practices and procedures as needed* Addressing and resolving customer complaints

As the Studio Manager at Crescent Recording, I play a pivotal role in ensuring smooth operations and providing excellent service to our clients. My responsibilities include:Overseeing and Coordinating Studio Operations: I am responsible for the overall management of day-to-day activities within the recording studio. This includes overseeing staff, scheduling studio time, and ensuring that all operations run efficiently.Scheduling Studio Time and Managing Bookings: I handle the booking process, liaising with clients to schedule recording sessions and other studio services. I ensure that bookings are accurately logged and that the studio's resources are optimally utilised.Maintaining Studio Equipment: I take charge of maintaining and managing studio equipment to ensure that it is in optimal condition for recording sessions. This includes conducting regular equipment checks, troubleshooting technical issues.Setting Up and Breaking Down After Sessions: I oversee the setup and breakdown of equipment before and after recording sessions. This involves preparing the studio space according to client specifications, ensuring that all necessary equipment is ready for use, and dismantling equipment after sessions are complete. Additional Responsibilities:Production of Music Videos: I am actively involved in the production of music videos for clients who come through the studio. This includes collaborating with artists to conceptualise video ideas, coordinating filming schedules, directing video shoots, and overseeing the editing and post-production process to ensure high-quality deliverables.Management of Online Social Presence: I take charge of managing our online social presence to enhance brand visibility and engage with our audience effectively. This involves creating and curating content for social media platforms.

Working alongside our Channel Partners across the EMEA/APAC region managing all facets of support renewals. Positioning services and escalating pain points to the RSM and Customer Success team. Augmenting the upsell and cross-sell opportunities resulting in customer retention.

Responsible for building excellent relationships with customers and channel partners across the regions to align services to business objectives. Managing and leading local and remote service teams. Implement and manage SLAs ensuring delivery of service to agreed levels. Escalation point for incidents where exceptional business impact is experienced to ensure appropriate resolution.

Responsible for building excellent relationships with customers and channel partners across the EMEA region to align services to business objectives. Managing and leading local service teams. Implement and manage SLAs ensuring delivery of service to agreed levels. Escalation point for incidents where exceptional business impact is experienced to ensure appropriate resolution.

Responsible for planning, coordinating, and monitoring logistics operations such as warehousing, inventory, transportation, and supply chain processes for the EMEA region.

Consulting clients on their requirements and producing comprehensive AV system specifications. Designing bespoke furniture tailored around the chosen audiovisual equipment to achieve optimum sound and vision. Managing all typical design stages, including surveying premises to foresee potential issues, creating sketch designs, using 3D visualization to demonstrate possible solutions, developing detailed drawings, subcontracting furniture manufacturers, and supervising the installation process

Close collaboration with architects to create photo-realistic 3D images and animations for proposed buildings and developments

A feature-length documentary dealing with scientific subject matter that needed to be simplified by using 3D visuals and animation, including scenes from space, underground streams, the human body and blood cells. As part of a small production team, the role required versatility and the ability to adapt to any situation from day to day. This ranged from educating the director and producer of the potential and limitations of 3D visuals, as this was their first experience of using this medium, as well as close collaboration with the production team to achieve the right result.