Experienced Director Information Technology Strategy passionate about aligning technology with business goals. Expertise in strategic planning, project management, and stakeholder engagement. Skilled in optimizing processes, managing budgets, and staying ahead of industry trends. Let's connect to drive technological excellence and business growth together!

Verify client information up to date and correct. Gathering details on their environment through a process we call a NETADMIN. Preform SWOT analysis and generate IT Budgets. Then present 1–2-year plan to client, including hardware lifecycle plans.

Managing projects and project technicians. Created templates for standardization of projects. Generated sales for project work by analyzing client’s environments and presenting SWOT analysis to clients.

I am responsible and accountable for the smooth operations of Client Support requests, managing IT staff. Including recruiting, training, and coaching staff, communicating job expectations, and appraising their performance.

I am responsible and accountable for the smooth operations of Client Support requests, managing IT staff. I manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.-Client support for network, server & desktop issues-Server Migrations-Exchange 2007, 2010, 2013 and 2016-Cisco, Meraki and Sonicwall Firewalls-Creating and updating documentation-Barracuda Spam, Web Filter-VMware

Client support for network, server & desktop issues

Providing technical solutions and sales engineering to franchisee's.Developed network strategy, Assist Franchisee in generated new business.

Server Migrations (SBS, MS Exchange, SharePoint)Exchange 2003 & 2007 support and setupSupporting Windows Server 2008, 2003, 2000, SBS, Windows 7, XP and Vista.Backups/Disaster Recovery (VERITAS, Symantec)Complete installation of Servers (Web, SQL, SBS, Enterprise)Network security, network application support, Active DirectorySwitch, VLAN setup and configuration (3COM)Server maintenance and hardware configurationsBlackberry Enterprise Server support and setupVOIP: 3com NBX configuration & setupFirewall/VPN: (Zywall, Sonicwall) Fully configured, Port forwarding, Content filteringAdminister LAN and WANMulti Terminal Server Environment with Thin Client support (Neoware & HP)Spam-mail filter: Orfee, TrendAntivirus: (Trend Micro) Configure, install and License renewalRaid Configuration and setupNetwork Load Balancer (Microsoft NLB, Barracuda)SharePoint IIS Company WebGPO, DHCP, DNS, RDP, OWASMART Board Troubleshooting

HP/Verizon: 2nd; Trained new and existing employee'sCreated troubleshooting documentationRan an encryption project to ensure all employee's had important files encryptedSetup email through exchange server, set users up with web mailSoftware installs for over 300 applications including Citrix, Lotus notes, Office, Visio, MS Project and more.Provided Remote assistance via built in XP remote toolsSetup, install & troubleshoot VPN clientBlackberry supportVirus and Spyware RemovalActive Directory supportStartek: AT&T/Cingular Wireless phone support April 2004 - July 2005Gather data, compile weekly team statistics, to show employee weekly performance

Diagnose & configured Enterprise Servers, racks and storage devicesSupported Desktop computers, Laptops, PDA handheld PC's, Printers, ScannersSCSI, IDE, SNMP, TCP/IP, Telnet, ftp, Raid levels, Networking, DNS, Fault tolerance, Storage, DHCP, Routers, UPS, Tape Storage, security, firewalls, VPN's, antivirusInstalled, configured and used various stand alone and network operating systemsAdvanced knowledge of all Microsoft operating systems, applications, hardware, networksProficient in various desktop publishing programs including MS Office products, MS Exchange, Corel Word Perfect, Corel Draw, MS Outlook, Photoshop etc.