Deron Decamp Email & Phone Number

Somerset, New Jersey, United States

New York City Metropolitan Area

Automate many tasks via Powershell including software installation and related tasks, software updates, and Windows registry modificationUtilized Splunk and Splunk query language (SPL) for log processing and automation.Wrote map application with Angular+TypeScript for navigating office buildings and keeping track of users and asset locations using a database via ServiceNow API.Led multiple company-wide software deployments, including script development and testing, scheduling, deployment, and post-deploy monitoring and remediationPlan and manage projects for the NJ satellite office as the only engineer on siteTake on cloud initiatives, such as migrating on-premises workloads to the cloud and ensuring cloud security and compliance through the implementation of robust security measures on our cloud environment, including access controls, data encryption, and regular security audits to maintain compliance with industry regulationsWork with Azure to manage MFA, computers, and mobile devicesWork with Active Directory tools to manage users, groups, and computersWork with Ivanti Management Console for package management and provide remote managementWork with ServiceNow ticketing system along with Microsoft Outlook to create and manage ticketsDocument and maintain many technical procedures and automation scripts in depth for the benefit of users and other/future engineersSupport iOS, MacOS, Android, Linux, and Windows machines in person and remotelyImage, configure and support VMWare Virtual Machines using vSphere softwareWork with Microsoft 365 (with Microsoft Teams) to handle daily tasks and communicate with partner teamsWork with Citrix workspace application as the main remote desktop providerWork with multiple 2FA applications to provide 2FA for user accounts, namely the Cisco DUO appWork with Cisco IP phones and troubleshoot any network/configuration issues with said devices.

New York City Metropolitan Area

Contributed code to internal Chrome extension using TypeScript, Angular, and Blaze (Bazel). Designed, implemented, and maintained a feature that parses user input and provides suggestions for inclusive language.Designed and implemented a software gadget/widget for an internal search engine similar to Google Search using Machine Learning to make certain information more easily accessible.Updated internal legacy Javascript code to Typescript. Improved code security practices catching potential errors. Revised and published production code with better compliance with the Google TypeScript style guide.Annotate internal Python code with pytype. Improved code security by catching potential errors. Revised and published production code with better compliance with the Google Python style guide.Provided In-Office support during the COVID-19 pandemic, including physically repairing workstations, solving network issues, and supporting robots and other prototyped technologies at the Moonshot factory.Received mentorship in Site Reliability Engineering via the Google Photos SRE team.Received mentorship in Software Development via multiple software engineers and engineering managers.Worked with partner teams to provide remediation for and escalate large-scale issues.Supported iOS, MacOS, Android, ChromeOS, Linux, and Windows machines in person and remotely.Provided in-depth troubleshooting for corporate machines in regards to networking, OS health, hardware functionality, and tiered access.Troubleshoot technical issues on new hire machines prior to work hours to ensure the onboarding process is smooth.

Mountain View, California, United States

Support iOS, MacOS, Android, ChromeOS, Linux, and Windows machines in person and remotely.Work with partner teams to escalate issues and notify users of large scale issues.Provide in-depth troubleshooting for corporate machines in regards to networking, OS health, hardware functionality, and tiered access.Provide in-office support for users working remotely during the CoViD-19 pandemic, including repairing workstations, solving network issues, and even providing support for robots and other prototyped technologies at the moonshot factory. (https://x.company)Troubleshoot technical issues on new hire machines prior to work hours to ensure the onboarding process is smooth.

New York City Metropolitan Area

Routinely handled Installation of hardware and software systems in a fast-paced, corporate environment, at multiple locationsProvided maintenance, repair, and troubleshooting of MacBooks, iMacs, Dell / HP laptops and Desktops, printers, as well as various mobile devicesProvisioned new laptops with corporate imagesWorked with Ethernet wired and wireless network configurationsMaintained network switches and connections; replaced bad cables and re-routed for bad portsSecured computers from attacks and malicious usageUtilized Active Directory tools to help with various end-user account issues dailyManaged hundreds of users daily, as the only IT specialist onsiteTrained and managed incoming techs prior to leaving the role.

New York City Metropolitan Area

Carried out routine installation of Dell hardware and softwareMaintained, repaired, and troubleshot PCs, laptops, and mobile devicesTraveled between many large and small businesses and completed tickets (hardware repairs) promptlyWorked with Ethernet wired and wireless network configurationsDeveloped great customer service skills as a customer-facing service technician in a role with a very diverse customer base.Worked with multiple Excel files simultaneously and efficiently, and scanned PDFs for necessary dataOperated Microsoft Excel and navigated Microsoft Windows 10 daily, to view tickets and organize data for field use