Deron Isaac Email & Phone Number

Texas, United States

California, United States

United States

United States

Michigan, United States

Austin, Texas Area

Provide end-user support and IT services by installing, monitoring, diagnosing, repairing, maintaining, and upgrading desktop hardware, software, and peripheral equipment to ensure optional workstation performance. Maintain inventory, manage life cycle processes, develop hardware specifications and create training documentation.Manage several projects simultaneously and act as a technical liaison for vendor transitions. Copier and print server installations and moves including: Network communication, security preparation, training and continued management. Provide customer-focused desktop support for faculty and staff as well as Director level and VIP clients using strong interpersonal and customer service skills. Record and track support requests using ServiceNow.

Austin, Texas, United States

Take ownership of problems with Service Now tickets and act proactively when dealing with user issues. Manage and allocate virtual machines in VM Ware Horizon View. Manage and deploy software to user's computers in SCCM.

Austin, Tx

As a Franchise Systems Analyst, I actively resolve real-estate listing application issues, improving productivity and increasing efficiency for real-estate agents. I successfully handle multiple priorities and manage knowledge of Keller Williams products and their features. I provide a high-level of customer service through adequately resolving trouble ticket requests that come through via phone and/or email, by exercising corrective resolution steps and providing follow-up support.

Clinton, Ms

As a Tier 1 Technician, I created and modified user accounts, profiles, server properties, and directory services. I was responsible for independently diagnosing and resolving Tier 1 and Tier 2 network related issues on all the following: MS Server, Email, Remote Application Server, Network Management System, Connectivity, Backup System, Routers & Switches, iPhone & Android devices. I performed account unlocks and handles password resets for more than 30 applications.

Jackson, Mississippi Area

As the Multimedia Director for my previous Church, I oversaw installation of networking and audio visual equipment. I managed a small team during live broadcasts of our weekly services. I directed, filmed and edited all video productions commissioned by the church.

Jackson, Ms

As a Support Technician, I was selected to provide leadership and oversight in support of the other technicians accurately and efficiently completed job related activities in a timely manner. I prioritized incoming requests, effectively identifying trouble areas, as it related to PC diagnostics, repair and maintenance, and installation of new software/hardware when needed. I provided end-user support, utilizing excellent customer service skills with clients in distant locations utilizing RDP.

Computer Servicing Technology, Information Technology

Education record