Deroshnee Govender Email & Phone Number

Saint Peter Port, Guernsey

Channel Islands

Gauteng, South Africa

• The Account Services Platform team manages the Core Banking system which hosts Credit Card, Savings & Lending products for the UK bank and we are in the process of migrating to a Cloud based technology platform to.
• Responsible for leading a globally distributed Core Banking engineering team, application ownership and product development.
• Creation of the Product roadmap aligned to Product strategy & vision
• Backlog prioritization, making trade off’s, planning, and driving execution of these initiatives.
• Close collaboration with cross functional teams within technology and business – such as engineering, operations, sales, customer support, designers & marketing
• Experience in managing day to day technical and design direction

Johannesburg Area, South Africa

• The team manages the Core Banking system which hosts Cash Investment products & the Treasury & Settlement for the bank, servicing various clients such as private banking, business banking, corporate & institutional.
• Managed a cross-functional software engineering team of 17 people (developers, technical specialists, test analysts, application support & a project manager).
• Creation of an application roadmap aligned to business and product strategy
• Leading a high performing tech team, driving team purpose, performance management, inspiring learning & development, mentoring, coaching, recruiting, conflict resolution, constant communication, and collaboration.
• Define the product roadmap and backlog in partnership with business.
• Drive the execution of the product roadmap and project delivery by engaging cross-functional teams in engineering and business.

Johannesburg Area, South Africa

• The Card IT team manages the Entra Card system, which hosts the banks Credit Card products, servicing individual & corporate clients.
• I managed a team of 5 - 6 people which consisted of Business Analysts & Test Analysts.
• Over & above my leadership role, I also played the role of a project manager and scrum master.
• People leadership responsibilities included performance management, inspiring learning & development, mentoring, coaching, recruiting, conflict resolution, constant communication, and collaboration.
• Worked closely with business & tech teams to create and manage the Credit Card Product Strategy, Product Roadmap and Product Backlog.
• Drove the execution of the product roadmap and product delivery across platforms.

Sandton

• Multi -skilled role which included business analysis, project management, product management & testing across various business/systems such as Credit Card Payments, Online Banking, Digital, CRM, Compliance & Regulatory.
• Gathered and analyzed business requirements, understanding key drivers of the business, use cases and end to end user flow, documentation of requirements into product features & user stories.
• Performed gap analysis, business process mapping, facilitation of JAD sessions, UX/UI screen design, developed use cases, creative solution design, testing, project management, change management & post implementation.
• Successful implementation of agile and scrum methodology in the Online Banking Team.
• Worked closely with business & technical teams to create and manage the Online Banking Product Roadmap and Product Backlog.
• Drove the execution of the product roadmap and product delivery across platforms.

Johannesburg Area, South Africa

Client Support Consultant | Transactional Banking Product & Card400 System TrainerProvided distinctive client service to high income and high network clients within Private Bank and mentoring new starters in the Client Support Centre. In addition to this role, I also took on the role as a Product Trainer in Private Bank.I facilitated and ran training.

Johannesburg Area, South Africa

Provided customer service to FNB clients within the General Banking Contact Centre and Credit Card DivisionMy roles included Telephonic Banking consultant, Branch helpdesk/customer care consultant and VIP Platinum services Credit Card consultant.

Johannesburg Area, South Africa

Provided financial advice on personal life insurance & investment products such a life cover, disability, critical illness, income protection, retirement annuities and education policies.

Bachelor Of Business Administration (Bba) Degree, Marketing/Marketing Management, General

Diploma, Business Analysis

Diploma In Marketing, Marketing/Marketing Management, General