- Managed daily operation of facilities, including IT, security, general maintenance, supply ordering, etc.- Maintained all IT systems including Google and Microsoft cloud accounts, PC’s/Mac’s, iPads/iPhones, printers, phones (IP based), and security.- Customized CRM systems and databases to fit organizational needs.- Coordinated projects and support with vendors as needed.

- Evaluated organizational needs and processes, and recommended short and long-term solutions, modifications, and upgrades.- Installed, configured, and maintained Windows SBS 2003-2011 servers.- Setup and configure cloud environments (Office 365, G-Suite, etc.)- Installed and configured small office/home networks and routers, including firewalls, internet connections, and network printers.- Managed and coordinated projects that included third party vendors or additional technicians.- Set-up and managed domain names and DNS.- Developed, programmed, and maintained web sites.- Installed and configured software, hardware, scanners, printers, multi-function office equipment, etc.- Removed viruses, adware, and spyware.- Performed data recovery, set-up backup programs/schemes.- Remote and On-site PC, laptop, server and network installation, configuration, repair and support.- On-site coaching/tutoring.- Contractor for Tech Wizards - Senior Technician (Sept 2003 - Jan 2009)- Maintained contractor’s technical tool CD’s for technicians.- Assisted and trained contractor’s technicians.

- Managed daily operation of facilities, including IT, security, general maintenance, supply ordering, etc.- Maintained all IT systems including Google and Microsoft cloud accounts, PC’s/Mac’s, iPads/iPhones, printers, phones (IP based), and security.- Coordinated projects and support with vendors as needed.

- Managed daily operation of facilities, including IT, security, general maintenance, supply ordering, etc.- Maintained all IT systems including servers, PC’s/Mac’s, iPads/iPhones, printers, phones (IP based), and security.- Migrated from on-site server to Office 365 cloud environment.- Coordinated projects and support with vendors as needed.

- Managed daily operation of facilities, including IT, security, general maintenance, supply ordering, etc.- Maintained all IT systems including servers, PC’s, iPads/iPhones, printers, phones (IP based), and security.- Coordinated projects and support with vendors as needed.- Managed iPad rollout to sales reps and employees, including configuration and training.- Maintained records and security for secured area per DEA regulations (CIII).- Managed shipping for controlled substance (CIII).

- Developed and maintained company’s Intranet site.- Coordinated and managed development of Extranet and Internet sites with external design firms and hosts.- Administered local and remote Windows NT and IIS servers, including account administration.- Collaborated on server and network maintenance.- Administered Lotus Notes email system and Notes based Single Step Lease Entry system (SSLE).- Implemented and managed resource reservation system for loaner laptops and digital cameras.- Maintained and instructed users on use of digital cameras, and coordinated photo collection.- Wrote procedures and program documentation.- Provided individual training and taught software classes.- Maintained corporate help desk and responded to help desk calls.- Configured new PC’s and laptops with Windows 95/98 and MS Office 97 in a Novell & Windows NT network environment, including remote users and offices.- Recycled older PC’s; upgrading memory, drives, and installed operating system and software.- Coordinated replacement of associate’s PC.- Maintained PC inventory.

- Managed the consumer and mobile brand file libraries on America Online, Prodigy, & CompuServe.- Answered customer questions regarding files and libraries via email.- Collaborated on conversion of libraries to centralized location on the Internet, reducing maintenance costs.- Developed guidelines for standardized information and documentation.- Monitored and answered customer inquiries in the IBM Online HelpCenter on America Online, Prodigy, & CompuServe.- Responded to customer letters and faxes about hardware and software compatibility for the IBM consumer brand (PS/1 & Aptiva) computers.- Created informational documents for knowledge base and fax-back system.- Developed and tested software modifications.