Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that our organizational goals are met.

Founded, organized, and operated the business through 85 employees to ensure profitability. Created business plans, arranged and negotiated financing, monitored financials, devised marketing strategies, oversaw daily activities, and identified business opportunities. Recipient of the 2019 Orchid Award which recognizes a business who has completed a substantial development that has been a positive addition to enhancing the community and economic development.

Created and managed operational strategy, growth, programs, staffing, and process development and improvement. Operations owner of 3,000 guest rooms, $170mm EBITDA, $475mm revenue, and 7,000 staff members.Led as many as 15 general managers while being responsible for five corporate lines of business: Food and beverage which generated +90mm revenue, Aquatics which included 114 pools and 1,500 lifeguards, housekeeping and, guest services, and kid’s experience.Led the grand openings of Great Wolf Lodge resorts in Southern California, Colorado Springs, Minnesota Mall of America, Georgia, and Illinois. Created the Great Wolf Resorts Pre-Opening Playbook yielding $600k in operational efficiencies throughout the openings and ensuring seamless execution of key processesAdministered the allocation of a $28mm capital improvement budget, strategically enhancing restaurants, retail outlets, revenue generating attractions, guest rooms, waterparks, and public spaces.Spearheaded a comprehensive cost optimization project targeting print, freight, linens, smallwares, operating supplies, and temporary labor which resulted in $2.1mm in procurement savings.Led the successful implementation of Kaizen programs, driving a 12% upswing in room attendant and laundry productivity and yielding cost savings exceeding $1 million.Enhanced a comprehensive safety program resulting in a significant 19% reduction in employee accident rate and ensuring the well-being of over 7,000 staff members.

Directed operations and financial functions for the 271-suite resort with two full-service restaurants, arcade, and two gift shops through a team of 300 while managing a $27mm revenue budget. Maintained market share from two new competitor resorts by applying a laser focus on service to propel the customer journey, achieving company best Overall Satisfaction Ratings from Market Metrix guest surveys. Increased ancillary revenues 12% by adding attractions and updating branded outlets; Magiquest, Dunkin’ Donuts, Scooops Kids Spa, and Attractions Pass Program.

Directed operations and financial functions for the 271-suite resort with two full-service restaurants, arcade, and two gift shops through a team of 300 while managing a $27mm revenue budget. Maintained market share from two new competitor resorts by applying a laser focus on service to propel the customer journey, achieving company best Overall Satisfaction Ratings from Market Metrix guest surveys. Increased ancillary revenues 12% by adding attractions and updating branded outlets; Magiquest, Dunkin’ Donuts, Scooops Kids Spa, and Attractions Pass Program.

Multiple rooms division positions at Hyatt on Capitol Square, Grand Hyatt Washington, and Park Hyatt Philadelphia.