Tier 1 Representative
Answered telephone calls from customers to provide customer support for Cellular Company.-First line troubleshooting for cellular devices.-Activation/Deactivation/Porting/Clearing port out errors for cellular devices.-Processing Payments, educating customers on past due payments and procedures due to non-payments.-Sold all cell phone products and services.-Mentor during new hire training during 2020 and 2021.-Taking high stress escalation calls over the phone.