Derrell Thompson M.S.M. Email and Phone Number

• Strong ability to understand high net worth client’s goals and objectives through the use of open- ended questioning and effective selling skills.• Excellent ability to determine the best course of action when client requests are deemed “not in good order” through effective client relationship management skills.• Strong ability to interpret monetary requests and process requests effectively while also identifying sales opportunities.• Exceptional understanding of mutual funds and securities in the financial industry.• Outstanding ability to provide daily support and interaction to clients both internally and externally to accomplish departmental goals.• Cultivated and maintained close client relationships through proactive measures such as cold calling, email follow-up and creative customer service skills.• Excellent understanding of ERISA and IRS guidelines for retirement processing relating to IRS guidelines for retirement processing relating to IRA’s and Qualified plans and non-retirement accounts.• Concrete understanding of the compliance rules related to Anti-Money Laundering and the USA Patriot Act.

• Leverage a consultative approach to position products and service to participants such as the Vanguard Managed Account program and Vanguard Situational Advisor.• Perform problem solving and issue resolution with minimal inconvenience to High-Net-Worth and all participants.• Review and coordinate processing of distribution and loan paperwork following ERISA guidelines.• Maintain knowledge of present and proposed legislative changes regarding ERISA law through company- sponsored training.• Effectively use expertise of Vanguard mutual funds and investment philosophy to improve participant success.• Strong ability to understand and convey ERISA rules to participants.• Proficient in using processing systems such as DECK, Vista, and WMS including initiating, updating, and verifying client accounts, or transaction details.

Providing clients with financial guidance to ensure investment success. Excelled in explaining complex information to clients in an understandable manner.Successfully able to identify client needs and provide solutions.Strong ability to assist all types of investors with meeting their financial goals.Effective communication and relationship management skills.

Developed basic knowledge of Vanguard funds, products and services, and the overall financial services industry through classroom and on-the-job training.Responded to plan participant inquiries pertaining to certain legal, regulatory, and tax-related issues through verbal and written communication.Initiated transactions for participants including loans and withdraws.Worked with the various areas of the Institutional Investor Group Division to enhance overall quality and workflow efficiencies.Logged phone calls into computer system to ensure quality assurance.

Business Development for Wholesale Nutritional Supplements.Provided client relationship management skills through active listening, asking open-ended questions, building rapport and showing empathy.Increased company profit to well over $500,000 by executing client requests in a timely and accurate manner while providing these clients with appropriate, accurate, timely, and complete information.Opened over 40 new accounts from April 2013 to December 2014.Formulated and implemented advertising and marketing strategies that resulted in an increase in Muscle Gauge Nutrition web and overall sales.

Day-to-day operations for continual company improvement.Supported the increased company sales goals and assisted in the development of company branding.Maintained and developed relationships with key vendors, and national organizations to create future opportunities.Adapted to the changing work environment in a positive manner while communicating with ownership to resolve company matters.Lead quality control teams to ensure that all cGMP guidelines are met.Oversaw the execution of supply plans, allocation of fiscal and personnel resources.Developed timelines, deliverables, and schedules to meet strict budget and resource requirements.

Responsible for managing staffing, daily cash flow & cash register reconciles, financial reports, staff management, customer service and business forecastingConsistently met stocking inventory deadlines to ensure an average of $15,000 in daily merchandise is on sales floorManaged a staff of 12, generating over $1.2 million in annual sales and $800,000 in inventory costs for equipment and supplies Managed the Point-of-Sale for over 200 customers a day, equaling $50,000 in annual new business, averaging over $16,000 in sales per monthIncreased Profit from .68% to 12.6% in 3 years, a $303,500 increasePerformed Human Resources (HR) functions, including scheduling work hours, hiring and interviewing of staff, resolving conflicts and determining salaries, downsizing, performance management, maintaining employee personnel, wage increases, bonus programs, payroll, Health & Welfare, and training for 5 employeesImproved yearly inventory shrinkage from 4.4% to 0.5%

Responsible for managing staffing, daily cash flow & cash register reconciles, financial reports, staff management, customer service and business forecastingConsistently met stocking inventory deadlines to ensure an average of $25,000 in daily merchandise is on sales floorManaged the Point-of-Sale for over 350 customers a day, equaling $70,000 in annual new business, averaging over $26,000 in sales per monthManaged and maintained sufficient inventory levels of over $400,000 to support department sales trendExecuted the Customer Relationship Management (CRM) process