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Derrell Williams is listed as IT Helpdesk Management | System Administration | Project Management | Process Improvement based in Suwanee, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Derrell Williams.
Derrell Williams previously worked as SOC Analyst II at Macys Systems & Technology Inc and SOC Analyst II at Macys Systems & Technology Inc. Derrell Williams studied at Devry University.
Derrell Williams is a Innovative and customer-focused IT professional armed with over one decade hands on professional experience in managing IT helpdesk operations, overseeing IT infrastructure, resolving major incident issues, overseeing technical integration, enhancing system performance and facilitating process improvement initiatives. Experienced IT professional with proven ability to ensure the smooth running of IT systems and to able provide IT services that will improve the efficiency and performance of an organization. Known and respected for utilizing extensive IT helpdesk experience and solid leadership skills to evaluate issues, formulate strategic performance optimization procedures, and resolve complex situations.
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Johns Creek, Georgia, United States
Uses independent judgment to assess, triage, research, resolve and escalate significant technical issues presented via monitoring, calls, emails or other methods of notification, includes using independent judgment to factor in time of event and corresponding business needsActively monitor the production environment for potential events that would cause.
Duluth, Georgia, United States
Conduct real time phone monitoring and coaching to support team staff on a daily basis Create a positive customer support experience and build strong relationships through communication, problem understanding, and timely resolutionsDeliver excellent customer service, manage a secure and reliable operational environment and deploy industry-leading.
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Derrell Williams is listed as IT Helpdesk Management | System Administration | Project Management | Process Improvement.
Derrell Williams is based in Suwanee, Georgia, United States.
Derrell Williams has worked for Macys Systems & Technology Inc, ✪ Qmatic, and Client Support Technician/Lead.
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Derrell Williams studied at Devry University.
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