Derrell Tisdale Email & Phone Number

Phoenix, Arizona Area

Program Manager (OPM) plays a critical role in the overall experience for our customers through leading/managing a team of Keap Certified Partners and Consultants while maintaining cross-functional communication with all departments, key stakeholders, and upper level leadership.Through effective coaching and mentoring the OPM supports Keap Certified Partners in developing best practices and optimizing execution of the onboarding design. Additionally, act as strategic thought partner driving on continued customer success and partner business development via post-onboarding services.Key Deliverables:1. Leadership - Coaching and development of Keap kickstart Partners under management through call coaching, monthly accountability, service quality assurance, and mentorship2. Onboarding & Retention Services Fulfillment - Ensuring a world class onboarding experience that drives 100% customer success to improve retention and MRR3. Partner Services Program Development - Plays a critical role in the overall experience for our customers, through partnership with internal departments including: Sales, Marketing, Support, Customer Success, Service Design, Partner Management, Systems, Learning & Development, Finance & Accounting, and ProductDaily Execution Excellence:• Improve partner performance by monthly governance and coaching based call observations, 1 to 1 key performance metric evaluation• Ensure adherence to Salesforce documentation standards• Advise on strategic and tactical client management• Create/assign/re-assign fulfillment projects as needed• Manage and resolve customer escalations to a win-win solution• Define rates, calculate, report, process, and submit payment for monthly compensation commission• Change management – effectively communicate company, program, and process changes• Provide actual customer feedback

Chandler, Arizona

We are small business champions.• Designing our created future, elevating what Support currently does for our customers• Inbound call & chat function of the tech support department• Development of team leads and representatives for progression• Recruiting and screening applicants• Coaching and training Support Representatives and Team Leads through call observation reviews and weekly One on One meetings• Reviewing employee contributions and hold quarterly, 6 month, and annual reviews• Oversee quality and productivity while enforcing company culture and policies• Identifying Customer Service trends and recommend strategic plans for the Inbound Team• Scheduling, planning and executing department meetings and team builders• Organizing and executing follow up with NPS surveys• Work with training to help determine training needs and plan team training and workshops• Managing communication with vendors• Managing payroll and incentives• Tracking daily/weekly KPI’s

Chandler, Arizona

Our Performance Experts are on the edge and difference between our small business owners leaving Infusionsoft or finding success. Retention services is essential to any business and our Experts apply the Small Business Success Method to discover customer needs and then drive towards results. I lead this highly skilled team to create the experiences that will lead these customers back on the path that led them to purchasing the software. Coaching the Experts requires me to be connected to the software, business marketing needs along with the overall vision of Infusionsoft and how we help customers succeed. • Designing our created future• Creating the process and systems• Co- Creating goals with other Customer success leadership• Development of team leads• Recruiting and screening applicants• Managing relationship with fulfillment partners • Coaching and training Experts through call observations and weekly one on one meetings

Chandler, Az

I lead a team of highly skilled software and business Coaches.Developing top performers and future leaders is my main purpose.Oversees the successful delivery of Coaches services as well as the coordination of activities and information between key engagement stakeholders. Also responsible for the management of coaching personnel, which includes participation in staffing decisions, performance reviews, and career development support.DELIGHT AWARD WINNERDerrell Tisdale, Manager, Getting Started Team in Customer DelightDerrell is one of the Getting Started Coach Managers who played an integral part arranging for some of our coaches to do tours of duty on the sales team. This served several purposes:Giving extra support to the sales teamProviding some developmental opportunity and a chance to learn about another departmentCreating a platform for knowledge-sharing and empathy-building between several departmentsSharing and showcasing how the SBSM Kickstart, more than any onboarding process before, is helping small businesses succeed and thrive through a repeatable process of automation focused on a core product and target market.Derrell’s passion for our customers, for our team, for our purpose showed up in a big way through his conversations, care, and ability to blur departmental lines. He moved his team of coaches down to the salesfloor so that they could be both teachers and learners. He’s seeking to understand perspectives and shining a light on different parts of the customer journey so that we can appreciate and understand what’s happening for customers at different points along the way.

Chandler, Az

At Infusionsoft, we've dedicated ourselves to a single purpose: help small businesses succeed. It's our sole reason for existence.I help entrepreneurs succeed and achieve their dreams through the automation of their sales and marketing processes. I help entrepreneurs build and visualize a strategy to effectively create and implement effective marketing campaigns, sales pipelines and workflow automation.Our Brand Promise:The easiest way to grow sales and save time.

Bachelor'S Degree, Finance, General

Finance, General