Delivers advanced structural engineering services for oil and gas and industrial projects.Our capabilty in design and analysis:-Various Nonlinear Analysis such as blast analysis, pushover, impact / collision etc.-Advanced dynamic analaysis, linear and nonlinear-Fatigue Analysis (Spectral and deterministic)-Finite element analysis-Buckling analysis

MOSES Structural Institute is knowledge sharing hub and professional training provider in Structural Engineering field, particularly in Industrial and Oil and Energy.

Responsible for Business Process, Call Center Process, Customer Post-Review analysis, Service Improvement and ensure end-to-end customer care for almost all product. Responsible for Customer handling policy, after-sales, troubleshooting and Complaint management & developed customer spiel.Involving in New Developing CRM & Integrating Smart & Fren CRM project.Management Information System, responsible to build & provide customer care knowledge system, Creating the structure information, Categorization, Content Management System, Creating Database, Feedback system, Improvement & enhancement.Conduct Customer Satisfaction Market Research; to identify and analyze customer care situation surrounding customer awareness, consumer need & want on behalf customer care, customer satisfaction, and customer care satisfaction index across operator and industry.Cross functional activities: Working along with Marketing, Commercial Logistic, Device Team, Training, Finance Department as and other business functions preparing readiness for product & service launching & after-sales.Device After Sales management PIC; responsible for the new launch gadget for customer care after sales such as repairing process, pre-sales policy, replacement, loaner program and troubleshooting.Customer Care PIC for Smartfren After Sales Integrating System project; developed and working along with device team, gallery, commercial logistic and service partner (service center).Customer care PIC for Launching New product & services especially for Data, EVDO, BlackBerry, Mobile Commerce, VAS, E-load retailer, & Excite portal.

Responsible for Customer Care Complaint Management Process, that describe all entity related, job description, access privilege matrix, define all possible customer cycle, requirement data, and also root-cause. Define & Dealing with Key Suppliers, Define and arrange the SLA according to every problem, Tagging of transactions, end-to-end process flow from starting until resolution. Management Information System for Customer Care, responsible to build & provide customer care knowledge system, Creating the structure information, Categorization, Content Management System, Creating Database, Feedback system, Improvement & enhancement. Creating Access Privilege Matrix Policy, responsible to define entity related and its capacities in CRM, define the module that will have in every tier function of customer care.Customer Handling Management in Gallery for EVDO, Data & Blackberry, responsible for all customer cycle regarding the product, complaint management, troubleshooting, develop spiel for customer and end-to-end process in customer care channel & gallery.Creating routine customer post-review analysis for specific product, Service Improvement and ensure end-to-end customer care for almost all product.Involving for many projects of new launch as representative from customer care such as, the first EVDO rev A, the first Blackberry CDMA in Indonesia, VAS and etc.Cross functional activities: Working along with Marketing, Commercial Logistic, Device Team, Training, Finance Department as and other business functions.

Customer service policy, Service standardization, Business Process, Service Improvement

Standardize Customer Service policy & services, Developing & evaluating service improvement, workshop initiative

Managing Customer database, Customer Relation, Satellite product & update material communication for Customer