Derric Hunter

Derric Hunter Email and Phone Number

Sales Engineer Field Supervisor and Customer Success Manager @ Roto-Rooter
Washington, DC, US
Derric Hunter's Location
Washington DC-Baltimore Area, United States
About Derric Hunter

I am a versatile professional with a decade of experience in engineering solutions, leading sales development initiatives, and managing customer success efforts. I possess a combination of technical expertise and a deep understanding of client requirements, effectively navigating the convergence of technology and business. I excel in devising customized strategies, cultivating client relationships, and driving meaningful outcomes across a diverse range of roles and responsibilities. I identify opportunities to expand product usage within existing accounts and collaborate with sales teams to drive additional revenue. Prior to transitioning my career to focus solely on customer-facing roles in the water industry, I held positions in the oil, gas, chemical, and automotive industries for ten years. My objective is to make a significant contribution to the success and expansion of a company by continuously enhancing my knowledge and skills, and by providing exceptional service to both clients and colleagues in order to help them achieve their objectives as well.

Derric Hunter's Current Company Details
Roto-Rooter

Roto-Rooter

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Sales Engineer Field Supervisor and Customer Success Manager
Washington, DC, US
Derric Hunter Work Experience Details
  • Roto-Rooter
    Sales Engineer Field Supervisor And Customer Success Manager
    Roto-Rooter
    Washington, Dc, Us
  • Roto-Rooter Plumbing & Water Cleanup
    Sales Engineer Field Supervisor / Customer Success Manager (Water Mitigation And Mold Remediation)
    Roto-Rooter Plumbing & Water Cleanup Jan 2023 - Present
    Work as a close liaison between plumbers, water mitigation and mold remediation technicians, clients, insurance agents and claim adjusters.Perform water and mold damage inspections and assist home and business owners with filing insurance claims for covered damages to expedite same day emergency water mitigation and mold remediation cleanup services. Conduct on-site or virtual meetings with prospective clients to deliver technical presentations on Water Mitigation and Mold Remediation software and services. Collaborate with potential clients to gain a thorough understanding of their requirements and develop customized solutions. Create and execute strategies to optimize client retention and minimize customer attrition.Serve as the primary point of contact for assigned clients, addressing inquiries, and resolving issues proactively.
  • American Water
    Solutions Engineer (Water Treatment Operations)
    American Water Jan 2019 - Jan 2023
    Collaborated with developers of Supervisory Control and Data Acquisition (SCADA) software systems and environmental engineers to effectively sample, test, and treat river water for safe human consumption within a 10-mile radius. Delivered comprehensive product knowledge and offered technical guidance. Developed and delivered problem-solving technical presentations. Recipient of the Safety Leadership Award.
  • Targa Resources
    Business Development Representative / Customer Success Manager
    Targa Resources Jan 2015 - Jan 2019
    Identified and qualified potential clients (leads) through various channels, such as cold calling, emails, and networking. Continuously monitored industry trends, competitor offerings, and market dynamics to identify new opportunities. Managed and nurtured leads through the sales funnel, ensuring timely follow-ups and updates.Established proactive account management strategies, resulting in a 41% increase in cross-sell and upsell revenue among existing customers through tailored recommendations and value-added services. Received promotion to Senior Business Development Representative.
  • Kemira
    Operations Specialist (Chemical Processing)
    Kemira Jan 2012 - Jan 2015
    Managed the operation of Supervisory Control and Data Acquisition (SCADA) and Programmable Logic Controller (PLC) software systems to facilitate chemical processing for water treatment.Collaborated with team members to effectively troubleshoot and resolve complex processing issues. Promoted to the position of Senior Operations Specialist.

Derric Hunter Education Details

  • Leveld Careers
    Leveld Careers
    Tech Sales Engineering Masterclass
  • Mergenthaler Vo-Tech Institute
    Mergenthaler Vo-Tech Institute
    Computer Science And Automotive Technology

Frequently Asked Questions about Derric Hunter

What company does Derric Hunter work for?

Derric Hunter works for Roto-Rooter

What is Derric Hunter's role at the current company?

Derric Hunter's current role is Sales Engineer Field Supervisor and Customer Success Manager.

What schools did Derric Hunter attend?

Derric Hunter attended Leveld Careers, Mergenthaler Vo-Tech Institute.

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