Derrick Anderson Email and Phone Number
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Derrick Anderson personal email
• Automated software installation, distribution & license activation specialist.• Functional team lead & SME for Managed Services in enterprise environments for Ops, Dev and Proj.• Project management at junior level leadership, team lead.• Advanced Microsoft operating systems knowledge and practical support experience.• Tier 1 and Tier 2 and Tier 3 + IT support technician.• Test lab and quality control expert• Software licensing Governess and management.• 18+ years of practical IT managed services involving software delivery experience.• 25+ years related experience and training in application risk, disaster recovery, and implementation.• Currently educating in robotics, instrumentation, programming, Azure & Dev Ops Support, etc.
Dexcent
View- Website:
- dexcent.com
- Employees:
- 32
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Infrastructure AnalystDexcent Mar 2021 - PresentEdmonton, Alberta, CanadaAutomated Software and Distribution Services for Controlled Network and Cyber Secure Systems.
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Functional Team Lead For Managed Services ContractGovernment Of Alberta Feb 2010 - Nov 2019Edmonton, Alberta, Canada• Lead a team of 10 members to develop and support software application delivery services.• Lead team to address weekly or daily issues and events to better the client and team experience.• Develop processes procedures & work instructions for service team and other service teams.• Adhere to business, industry and security standards and policies.• Complete tickets as a functional team member performing Software Automation duties.• Manage, track and report weekly, monthly, and quarterly stats in various areas like queue volumes, team stats, service improvements, client CSI feedback, escalations, and compliments. -
Software Automation And Deployment Specialist (Sme)Government Of Alberta Oct 2006 - Nov 2019Edmonton, Alberta, Canada• Provide package support for windows operating systems within virtual and local environments.• Develop, test, certify and distribute automated “Software Packages” as per ITSM Remedy Queue.• UAT each package to install, uninstall & apply applicable license activations with business units. • Perform and administrate SCCM distribution services for COTS package requests and OS patches.• Develop and test scripts while providing quality assurance for government clients.• Developed and supported Citrix desktop virtual applications (Win7&10).• Develop recipes for each package• Ensure rollback strategies are in place for distribution and other disaster recovery scenarios, etc.• Support over 45000 end users and 55000 assets within an enterprise environment.• Provide managed services for business, projects, operations & development environments.• Manage, maintain and support all packages and affiliated licenses for 1300+ virtualized applications and 4500+ packaged applications (wrapped, repackaged or snapshots of software installations).
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Functional Professional Consultant (Out-Sourced It Support)Outsourced By Acrodex-Pcm-Insight Oct 2002 - Nov 2019Edmonton, Canada Area• 18 years outsourced to various high-end corporate enterprise environments across North America such as GoA (Government of Alberta), ATCO, Enbridge, and EPCOR, both physically and remotely.• Owning, developing, and managing business, operational & project related duties on behalf of our client’s business units.• 25 years of relevant education and experience in various customer facing management and analyst roles supporting business, projects, operations & development managed service environments.• 18 years Experience working closely with clients to assess and analyze their business, operational and development needs• Develop & implement services and change management while ensuring best practices, security and standards are adhered to accordingly.
Derrick Anderson Skills
Derrick Anderson Education Details
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Government Of AlbertaA Levels -
Majored In Physics And English -
Scti (Strathcona County Technical Institute)Advanced Learning Program
Frequently Asked Questions about Derrick Anderson
What company does Derrick Anderson work for?
Derrick Anderson works for Dexcent
What is Derrick Anderson's role at the current company?
Derrick Anderson's current role is Infrastructure Analyst at Dexcent.
What is Derrick Anderson's email address?
Derrick Anderson's email address is ze****@****ahoo.ca
What schools did Derrick Anderson attend?
Derrick Anderson attended Government Of Alberta, Nait (Northern Alberta Institute Of Technology), Nait (Northern Alberta Institute Of Technology), Nait (Northern Alberta Institute Of Technology), Scti (Strathcona County Technical Institute).
What are some of Derrick Anderson's interests?
Derrick Anderson has interest in More Upon Request, Time With My Boys, Golf, Impossible Odds, Health, Children, Forces Of Nature, Education, Environment, Microcontrollers.
What skills is Derrick Anderson known for?
Derrick Anderson has skills like Virtualization, Itil, Troubleshooting, Microsoft Office, Management, Windows Server, System Center Configuration Manager, Microsoft Excel, Microsoft Word, Research, Powerpoint, Sales.
Who are Derrick Anderson's colleagues?
Derrick Anderson's colleagues are Robert Ipu, Bo Liang, Nina R., Ajaykumar Mehta, Paulo Roberto Orozco Torres, Tobias (Gerrit) Nel, Cissp, Cism, Dexcent Resources.
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Derrick Anderson
Software Automation Service Specialist At Insight, Formerly Acrodex A Company Of Pcm CanadaEdmonton, Ab -
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