Answered an average of 50 calls per day; educating participants on how to manage their Healthcare and Dependent Care Flexible Spending Accounts, Health Saving Accounts, Health Reimbursement Accounts or commuter accounts. Resolved balance inquiries, claims processing, claims adjustments and payroll deductions for individual employees for clients within a timely manner. Assisted participants with accessing their accounts with system navigation. Ensured excellent customer service by addressing customer concerns, with empathy and resolving problems. Accurately documented and researched customer service issues through various software programs. Followed up with participants on unresolved inquiries.

Work to fulfill orders for one to two-hour delivery windows, in a desired timeframe. Assisted with batching all orders to dispatch. Completed simple and blind cycle bin counts, when needed. Received and stow inbound shipment throughout warehouse in bins, walk in or freezers. Removed soon-to-be expired items. Participate in team building exercises. Worked in a fast-paced environment, under minimal supervision

Answered and solved any computer or printing related issues. Restocked printers with paper or ink cartridges. Assisted in setting up computers and printers. Set up appointments for students to use collaborative rooms in library for group projects or study sessions. Monitor the Papercut printing software throughout the university. Provided excellent customer service to students and faculty