Oversee the treatment process, starting from patient registration, and continuing through apheresis, cell delivery, and infusion. ▪ Serve as the single point of contact for hospital enrollers for patient receiving CAR- T cell therapy ▪ Gather necessary documentation, and maintaining detailed records ▪ Obtain and ensure completion of purchase orders and receipts ▪ Assist with travel requests and lodging support for the patient and caregiver ▪ Coordinate with various stakeholders including healthcare providers, laboratory technicians, and logistics teams, to ensure a smooth treatment journey for the patient ▪ Operate as main point of contact with Kite regional field staff in support of patient enrollment ▪ Conduct field site travel to facilitate new account onboarding, while establishing, and strengthening relationships

Sales position accountable for implementing and managing client relationships, between physicians, patients and benefit managers. ▪ Educate physicians and patients on assistance and reimbursement support. ▪ Provide and enroll members into financial assistance programs supported by the client. ▪Build and maintain relationships with clinical providers. ▪ Implementation of program launch and ongoing therapy utilization through marketing, education, and training materials to generate additional customer referrals. ▪ Support on special projects to enhance reimbursement and revenue while maintaining compliance with industry standards and regulations. ▪ Assist medical providers in obtaining prior authorization approval ▪ Coordinate with Field Reimbursement Managers (FRM) when additional support is needed ▪Arrange nursing services with Single Point of Contact (SoCs) with requested by physicians

Communicated with patients, insurance companies and other departments to provide accurate benefit coverage with the use of Current Procedure Technology (CPT), ICD-9, J codes, and ICD-10 codes. ▪ Work with new and specialty medications not included in formulary to provide patients coverage with innovative clinical therapies (oncology, Rheumatology, Endocrinology, etc). ▪ A member of a special escalation group responsible for assisting and solving complex problems which required special attention and extensive detailed knowledge in order to provide satisfactory clinical outcomes for patients. ▪ Assisted with the training and development of new team members while providing mentorship and guidance to new associates. ▪ Initiated appeals on denied pharmaceutical claims requiring detailed research for claim resolution. ▪ Filed and processed Medicare and Medicaid claims while adhering with Federal and State regulations in a manner that ensured positive patient results and client relations. ▪ Assisted with reimbursement issues and concerns.

Provided legal team support by editing product literature while maintaining accurate documentation which adhered to corporate guidelines and regulatory requirements. ▪ A member of a special projects team which assisted the legal department in updating product collateral and other marketing materials to support the field salesforce, educate clinical staff, and enhance physician’s understanding of Medtronic’s product offerings. ▪ Collaborated with consultants to create an effective workflow for editing product marketing materials while adhering to corporate guidelines and compliance. ▪ Analyzed, collected, and reviewed court issued documents while establishing and building strong relationships with corporate attorneys and paralegals to facilitate successful outcomes for company projects.