- Provided analysis, reporting and monitoring for corporate customers, SWIFT network and Fintrac regulatory reporting for TDS Canada, Houston, NY, Singapore, Hong Kong, London, and TDBNA.- Accurately and timely process requests for SWIFT relationship management application by working close with front office traders, back office groups, and other stakeholders.- Generated reports for mid-day and end of the day to balance with other SWIFT departments and investigate and resolve all discrepancies and differences in a timely manner.- Assisted with system testing, implementations and business verifications.

- Proactively communicating new policies and procedures in the department to effectively work through technological changes within Payment Control.- Handle interface escalations or 'bug' issues in various systems and drive communications with internal business partners including IT to resolve operational issues.- Supports Payment Control unit managing Run the Bank (RTB) projects and continuous process improvement initiatives along with supporting the Enterprise Project team with Change the Bank (CTB) Projects which touch applications used by the business.- Subject matter expert and takes a lead role in the development and implementation of projects and initiatives involving changes to products, services, operational workflow, and systems by working with various front office areas, internal business partners, and external vendors.

- Completed lost reports and itemizing fraud transactions, obtaining details for card replacement, reviewing unusual activity and communicating with various departments within the bank.- Responsible for answering customer inquiries, de-escalating concerns and providing legendary customer service in every interaction.- Display proficiency when using Gateway and TSYS to reinforce due diligence procedures.- Demonstrate exceptional service by taking ownership in resolving every customer issue at first point of contact to ensure maximum security.- Develop time management skills to remain within adherence and contribute to favorable service levels within the department.