Derrick Cunningham Email & Phone Number

Reston, Virginia, Us

Reston, Virginia, Us

Responsible for facilitating the process to collect and define client requirements. Provides advice and recommendations on process best practices. Performs analysis on business or systems processes to identify improvements. Works with clients to understand and define needs and develop and recommend solutions.Interacts and communicates with end-users, management, vendors, and IT personnel.Produces functional design specifications based on user requirements. Maintains deep knowledge of Commercial Off The Shelf (COTS) applications (e.g., SAP, Oracle, and Momentum).Performs configuration and designs functional solutions (e.g., reports, interfaces, workflows, and extensions) for specific application and third-party systems.

Grand Rapids Mi, Michigan, Us

Provide project support during multiple stages of a project including workshops, transition to the technical execution, and process review throughout projects.Deliver work products such as ROMs, SOWs, Recommendations, Design Guides, and other documentation required by customers.Works closely with sales teams to provide process-based subject matter such as insight, roadmap, workshop support, and other presentable documentation.Provide insight on business process to tool alignment conversations, quality workshop delivery, SOW, and ROM in a timely manner.

Rockville, Md, Us

Member of the leadership team to establish strategic goals and operational tasks to support project initiatives for our clients.Responsible for leading project and operational activities such as requirements gathering, process flows, operational procedures, training plans, and more.Client Engagement – Office of the Comptroller of Currency (OCC)Establish ServiceNow CMDB enhancement Roadmaps, Data Dictionary, and CM Governance plans while engaging with Technology Platform and Service Delivery team.Support Configuration Management and IT Asset Management project initiatives by documenting Requirements, process flows, and training plans etc.Manage and Prioritize the Configuration Management Team project and operation activities to ensure contractual obligations are met.Develop configuration item health metrics, KPIs, and measure operating performance used to forecast program results.

Moon Township, Pa, Us

Contribute to the development of client deliverables such as requirement documents, technical architectures designs, IT process flows, operational procedures, training plans, and more.Contribute to assessment, design and implementation of client’s IT management processes while utilizing agile methodologies.Client Engagement – PNC BankSupport project activities such as: documenting Business and Functional Requirements, process flows, for ServiceNow CMDB and IT Asset enhancements.Establish Road-map and prioritization of ServiceNow CMDB enhancement and governance / maintenance process improvement.Engage with technology Operations, and Services Delivery teams that support CMDB maintenance and improvement efforts. Evaluate Data and Operational Metrics to identify data maintenance deficiencies and possible enhancements to improve operations.

Mclean, Va, Us

Responsible for managing the implementation and maintenance of CMDB (BMC Remedy & ServiceNow) processes and align resources with new initiatives.Lead the Configuration Management Database (CMDB) Analyst Team’s activities and ensure that CMDB efforts conform to strategic business objectives. Support the design, development, and implementation of automated processes for maintaining CMDB data while utilizing the Agile Methodology.Configuration Management representative for initiatives such as CMDB, architecture design, and coordination with other process owners.Engage with Engineering, Operations, and Delivery Services teams that support CMDB maintenance and improvement efforts. Analyze CMDB data for discrepancies between discovery information, and other authoritative production data repositories. Perform data audits and metrics reporting to ensure CMDB process efficiency and Configuration Item (CI) data accuracy.

Chantilly, Va, Us

Responsible for managing the implementation and maintenance of CMDB processes and align resources with new initiatives.Engage with Engineering, Operations, and Delivery Services teams that support CMDB maintenance and improvement efforts. Client Engagement – BlueAlly / Freddie MacLead the Configuration Management Database (CMDB) Analyst Team’s activities and ensure that CMDB efforts conform to strategic business objectives. Configuration Management representative for initiatives such as CMDB, architecture design, and coordination with other process owners.Support the design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data.Analyze CMDB data for discrepancies between discovery information, and other authoritative production data repositories. Perform data audits and metrics reporting to ensure CMDB process efficiency and Configuration Item (CI) data accuracy.

Crystal City, Va, Us

Provide expertise to support IT Service Management (ITSM) related projects and project tasks such as requirement gathering, technical design, process alignment, and process developmentClient Engagement – US Patent and Trademark Office (USPTO)Develop CMDB implementation goals, mission statement, design documentation and perform risk analysis to identify potential Remedy CMDB implementation problems.Define configuration item (CI) relationships, IT Service Model blueprint, CMDB data sources, and configuration item (CI) level and IT Service Model.Identify configuration item (CI) unique configuration requirements and recommend tools to automate CMDB population.Interview CMDB stakeholders to obtain current state CMDB knowledge and future state CMDB requirements.Define service catalogue, product catalogue, and configuration item (CI) requirements to support key processes.

Worldwide, Oo

Provide leadership on service management project tasks including the assessment, strategy, design and/or implementation in IT Services Management process areas.Contribute to assessment, design and implementation of client’s IT management processes pertaining to ITIL methodologies.Lead or contribute to the development and implementation of Service Operation functions such as Incident Management, Event Management, and Problem Management.Contribute to the development of client deliverables such as requirement documents, technical architectures designs, IT process flows, operational procedures, training plans, and more.Client Engagement – Internal Revenue Services (IRS)Lead the process development and identify process integration points pertaining to Infrastructure Currency initiative for the Infrastructure Currency initiative.Define the Infrastructure Currency lifecycle, governance model, delivery partner operating model, metrics, escalation procedures, roles and responsibilities for the project.Client Engagement – US Postal Service (USPS)Lead the configuring BMC Atrium Discovery & Dependency Mapping (ADDM) to discover and sync server data into the Atrium CMDB in all environments.Lead the development and sustainment of technical design documentation of Atrium CMDB / ADDM and implemented process solutions to prevent auto-discovery issues and trends.

Virginia Beach, Virginia, Us

Manage the Asset & Configuration Management (CM) processes for information technology systems from the mainframe, subsystem levels to the configuration item level.Client Engagement – National Achieves and Records Administration (NARA)Lead the Asset/Configuration Management efforts under the NITTSS program at National Archives & Records (NARA).Establish and maintain asset & configuration baseline in accordance with guidance and direction from the Configuration Control Board.Maintain Hardware/Software configuration items using PVCS and BMC Remedy CMDB databases and Facilitate inventory audits.Assist in the development and improvement of BMC Remedy Atrium CMDB 7.5 database pertaining to the Asset Management console.

Dublin 2, Ie

Assist in the design of and implementation of ITIL processes associated with incident, Problem, Change, Configuration, and Service Level Management.Provide leadership on Service Management, Incident Management, Asset Management, Change Management, and Service Desk strategy. Client Engagement – Department of Homeland Security (DHS/US-VISIT/SBA)Lead the implementation of BMC Remedy Atrium CMDB 7.5 including setting up rules for normalizing discovered data before reconciling into the centralized CMDB etc.Lead the implementation of ADDM 7.5 solution to discover workstation and server base configuration items (CIs) data and populating the CMDB. Maintain Hardware/Software configuration items using Serena Team Track and BMC Remedy CMDB databases and Facilitate inventory audits.

Washington, District Of Columbia, Us

Managed hardware and software license agreements from IBM, SUN Micro., EMC, Hitachi, and Oracle as well as communicating with vendors regarding contracts, RMAs, and purchasing.Conducted research and provide advice to other professionals regarding the planning and implementation of UNIX, Networking, and inventory management tools.Modify and test data models designed for a remedy database used to manage inventory of hardware and software.Developed and implemented requirements, processes, procedures, data policies, and standards for team activities such as data mining, reporting, etc.Provides analysis of inventory team’s process flow in order to co-ordinate and conduct training of new/other UNIX Inventory Team members.

Purchase, New York, Us

Developed all assigned accounts relative to sales volume, market share, product distribution, space allocation, and customer service.Communicate inventory status and sales results to store management and Pepsi management.Merchandised store shelving, coolers, and displays with Pepsi products in accounts while utilizing point of purchase in each account.Provided excellent service to assigned accounts, create and maintained goodwill with all customers.Merchandised product sections and built displays to stimulate sales and maintained working relationship with account managers.

B.S., Information Systems Management

As, Business Management