Derrick Docherty Email & Phone Number

London Area, United Kingdom

- To ensure the smooth day to day running of the London City Airport operation.- Maintain department performance in line with quality & KPI’s & SLA’s including SHP punctuality targets- Build strong relationships with SHP airline customers and attend regular quality meetings subsequently dealing with any issues raised by customers.- Provide customers with.

London Area, United Kingdom

- Maintain a constant awareness of operational performance, Report any operational performance issues to the Duty Manager and ensure reports are completed in relation to delays and incidents. - Ensure all daily/monthly paperwork is accurately completed, filed and archived as required - Communicate operational changes to all interested parties and.

London Area, United Kingdom

- To assist in the co-ordination, implementation and monitoring of Company training requirements and standards.- Managing the assessment and sign off process for new and current staff on respective systems and procedures.- Monitoring and reviewing the progress of trainees.- Liaise with the Training Officer, Managers, Supervisors and Planner to arrange.

London Area, United Kingdom

- Provide exceptional Customer Service as per the Airline specific standards to ensure customer satisfaction at every step of their journey.- Facilitate boarding by verifying identity papers of customers on the flights whist complying with safety and security procedures.- Marshall Customers onto and off aircraft in a safe, secure and efficient manner..