Derrick Docherty Email & Phone Number

London Area, United Kingdom

- To ensure the smooth day to day running of the London City Airport operation.- Maintain department performance in line with quality & KPI’s & SLA’s including SHP punctuality targets- Build strong relationships with SHP airline customers and attend regular quality meetings subsequently dealing with any issues raised by customers.- Provide customers with comprehensive & detailed reports & corrective actions in relation to delays & incidents.- Ensure all company, airport, regulatory & customer airline procedures, and safety procedures are relayed to staff and adhered to on the daily operation.- Ensure company and international aviation safety and security regulations are adhered to- Ensure internal Audits are performed, and follow up and close non-conformances- Planning and execution of department meetings- To ensure excellent knowledge of customer requirements, procedures and contractual services at all times and to ensure they are comprehensively understood by staff - To ensure the smooth organisation of all Operational Departments activities in co-operation with the Department Managers.- To ensure that Health and Safety procedures are complied with and enforced.- To run a strong communication process with the staff in relation to Safety procedures, the Health and Safety Statement and Company Safety objectives.

London Area, United Kingdom

- Maintain a constant awareness of operational performance, Report any operational performance issues to the Duty Manager and ensure reports are completed in relation to delays and incidents. - Ensure all daily/monthly paperwork is accurately completed, filed and archived as required - Communicate operational changes to all interested parties and out-station handling agents.- Adhere to Health & Safety Procedures in the reporting of accidents/incidents, ensuring all relevant information is documented in Safety Management System and applicable medical assistance is arranged. - Ensure all company, airport, regulatory & customer airline procedures, and safety procedures are relayed to staff and adhered to on the daily operation.- Ensure company internal audits and specific airline audits are performed and submitted to relevant parties as stipulated. Escalate serious audit findings as priority.

London Area, United Kingdom

- To assist in the co-ordination, implementation and monitoring of Company training requirements and standards.- Managing the assessment and sign off process for new and current staff on respective systems and procedures.- Monitoring and reviewing the progress of trainees.- Liaise with the Training Officer, Managers, Supervisors and Planner to arrange shadowing.- Ensure that quality and standards are maintained at all times.- Promote and assist in the implementation of new procedures and continuous improvement.- Provide feedback in relation to performance issues and give recommendations to training department

London Area, United Kingdom

- Provide exceptional Customer Service as per the Airline specific standards to ensure customer satisfaction at every step of their journey.- Facilitate boarding by verifying identity papers of customers on the flights whist complying with safety and security procedures.- Marshall Customers onto and off aircraft in a safe, secure and efficient manner.- Operate all equipment and systems in a safe, secure and efficient manner at all times- Follow procedures for passengers with regards to the acceptance of Dangerous Goods - Where required, deal with disruptions and irregularities with confidence and composure. - Remain up to date with all station notices relating to policies and procedures. - Remain up to date with all relevant operational, systems and Customer Service training. - Knowledge of airline product and systems- Altea CM, Astral