Derrick Dodson Email & Phone Number

Sacramento, California, United States

Sacramento And San Francisco Ca

Establish and expand computer networks, network maintenance, and growth plans, and create annual and project budgets. Develop innovative network troubleshooting that reduces downtime and lowers repair costs. Work closely with departmental managers to determine the maintenance and growth needs of the network. Manage the IT staff and keep the executive team up to date on the latest networking technologies that could benefit the company. Monitor changing network technology and deliver a technology update to the executive team each quarter. Responsible for creating and administering disaster plans that will keep the organization functional in the event of a crisis. Accountable for deployment and maintenance of all desktop servers and mobile devices.Noted Accomplishments:• Administrate Active Directory, Windows 7/10, Windows Server 8/19, Mac OS X, MSO 2013-2019, Digital/IP phones (Mitel/Nortel), and printers (papercut manager) and resolve performance issues.• Spearhead server/network infrastructure including backups, configuration, and maintenance.• Management (MDM) of all iOS devices through Jamf management services.• AOIP installation (Telos/Axia), Wide Orbit Automation, Music Master server, and Mr. Master (AIM).

Getting my long overdue certificationscompleted:MCTS (Vista)Apple ACSP (10.6)MCP (xp)Comptia A+Comptia Network+

Rancho Cordova, California, United States

Part of four-member onsite team supporting 1400 associates. Approve hardware purchases for assigned business units. Plan and implement projects, including nationwide site visits. Accountable for installs, changes, and break fix in accordance with SLA. Daily call ticket queue, acknowledgment and documentation (Heat and Remedy). Experienced with asset control and tracking (Altiris). Cisco VPN client installation and support. Noted Accomplishments:· Examine, investigate, and resolve Windows 2000, XP, Mac OS X, MS Office Suite and Health Net developed desktop applications, Digital/IP phones (Meridian, Cisco) and printers (HP, Canon MFD) issues.· Install, upgrade, and repair software and hardware on workstations, printers (HP, Canon MFD), and Digital/IP phones (Meridian, Cisco).· Prepare and deploy Blackberry mobile devices.· Conduct Health Net’s business units’ discoveries, cost analyses, and audits.· Analyze, maintain, and repair network infrastructure cabling.

Client Support Services Help Desk 1995-1998 • Performed Novell and Windows account creation and maintenance. • Analyze and resolve network connectivity issues. • Train new Help Desk staff. • Provide 1st and 2nd level support for national call center.