Derrick Douglas Email and Phone Number

Provided luxury boutique with unmatched client relation management, attracting high profile business owners residing in Paradise Valley as clients and significantly increasing revenues.• Foster client relationships through natural communication, cards, gifts, celebration, and recognition - know all clients, family members, and pets by name.• Researched and implemented search engine optimization (SEO), Google Ads, and Google reviews, web design, and copywriting leading to #1 position for “pet grooming” searches in Scottsdale/Phoenix adjacent.• Researched and implemented Instagram and YouTube social media strategies along with Canon mirrorless professional photography to portray the immense quality of pet grooms provided, becoming a highly desirable pet destination attracting out-of-state clients.• Project manager of financial agreements, cooperative agreements, commercial leases and contracts with full responsibility for drafting all legal documents and correspondence.• Formulated in-house physiologically appropriate dog grooming products during shipping crisis, resulting in a deeper bespoke experience for clients geared toward their pets’ skin and coat needs.

Learned the company and its systems in spare time, leading to recognition as an expert and being placed #1 in the call queue as the preferred telephone agent - knew all customers, clients, and professional accounts by name and accurate voice recognition.• Serve as a recognized expert in health sciences, health services, clinical lab testing, results, and phlebotomy collection for internal employees, external clients, and medical/healthcare professionals.• Provide technical advice to medical professionals, clinical lab testing clients, and to various other health-related organizations in regards to clinical lab testing collection and results.• Provide advice on fundamental scientific concepts to internal and external parties.• Sole responsibility for identifying issues faced by all clients and professionals, and solving by designing, implementing, and monitoring a welcome email flow.• Sole responsibility to onboard and collect data from over 3,000 new professional accounts and serve as a prompt, responsive, and innovative technical consultant for over 5,200 existing accounts with IT, phlebotomy, or general issues in a company of 13 employees.• Modernized startup with the implementation of phone headsets, resulting in +50% increase in phone and online help desk volume, and a smooth transition into remote work.• Provide guidance on various public health and regulatory science areas.

FCC-regulated communications company providing telephone captioning to the deaf and hard of hearing.Communications Assistant: Responsible for listening to phone conversations while simultaneously dictating to generate phone captions. Acquired skills in Nuance Dragon speech recognition, technical problem-solving, multitasking, verbatim listening, recall, typing, and accuracy.

End-of-life care provider with a mission to give comfort and dignity at life's end.Volunteer: Responsible for providing respite, socialization, and peace to families in need. Acquired skills in communication, disease progression, listening, diversity, respect, acceptance, and compassion.

Learned the company, physical therapy, its systems, and patient care by working across 7 clinics, leading to recognition as an expert technician and liaison between patients and doctors of physical therapy.• Knew all patients and their families by name along with their story, thus increasing disposition, allowing for negotiation and positive influence on health outcomes and higher completion of in-clinic and at-home physical therapy exercises.• Teach, demonstrate, and correct all required physical therapy exercises to new and existing patients to ensure anatomically appropriate healing.• Accurately produce patient health records and upload to electronic medical record.• Design, oversee, implement, and conduct surveys and analyses to identify and solve health system related problems, resulting in innovative healthcare and rehabilitation solutions for patients without the ability to speak English, and those unable to perform traditional exercises due to comorbidity and preexisting psychological factors.• Provide guidance on various public health and regulatory science areas

Fortune 500 retail gas station company adjacent to Walmart retail stores and focused on driving sales, customer satisfaction, and market acquisition.Responsible for developing policies, objectives, and programs, and initiating requirements for meeting monthly sales goals and corporate “featured monthly product” quotas, resulting in increasing multiple monthly sales categories to 150% year-over-year.• Increase customer loyalty, retention, and checkout speed by knowing the names, desired products, and product quantities for all customer. • Organized and executed high energy customer appreciation days for the community to attend along with district manager; talent utilized at multiple store locations within district.• Serve as a Team Leader ensuring that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work products and services as a method of team building and motivation.• Full responsibility for carrying out all required daily operations including finances, environmental, inventory, conflict management/resolution, and human resources for teams of 5-24.• Store Manager Awards:• Improved Coverage Ratio (3x)• Improved Customer Satisfaction (2x)• Improved Sales (2x)

Franchise pizza restaurant with pride in using fresh ingredients for a higher-quality pizza.Team member: Responsible for cooking and selling pizzas throughout the Georgia Dome and Georgia World Congress Center for various events. Acquired skills in high-volume work, diverse customer service, speed and accuracy, training, team work, food and alcohol safety, quality, and sales.