Derrick Doyle Email & Phone Number

San Diego, California, United States

- Prepare for data and user migration to new systems and mitigate any migration issues- Manage user permissions, roles, and interface layouts for supported systems- Provide technical support to employees- Troubleshoot and resolve computer problems in a Windows environment- Install and maintain software- Conduct security audits- Generate reporting and documentation on systems, users, and defined metrics

• Monitored system resources such as performance, storage, and logs to identify system issues.• Performed evaluation tests on database systems to determine alternatives to maximizeorganizing or storing data. • Provides Classified and Unclassified directsupport • Provides professionally written verbose noteson all support tickets. • Troubleshot issues relating to all networkrelated problems. Documented all server and network problemsand other unusual events in detail. • Conducted operating system securityevaluations to verify compliance with informationassurance (IA) requirements.Utilizing the Hewlett Packard Service Manager ticketing system to track incidents, update and escalate tickets, as well as provide Tier 1 troubleshooting and resolution to identified problems.Used sound judgment to provide alternative solutions and recommendations.Determined and presented appropriate information depending on the individual(s)receiving it. • Listened attentively to client concerns todetermine any underlying issues that the client may not be aware of.• Supported and maintained multifactor security systems in tandem with host basted security systems (HBSS) such as ActivClient and 90Meter.

San Diego, California, United States

Perform routine technical services to ensure equipment availability to client siteusers.Serve as the primary customer contact for providing all maintenance,production, and supply inventories of assigned equipment.Provide appropriate communication, support, and interface to an on-siteclient base as to equipment status and availability.Proactively manage consumables and supplies replacement as required.Provide customer training on assigned products to improve end-userknowledge of equipment functionality.Maintain appropriate communication with Managed & Technical Servicespersonnel within assigned area of coverage.Provide accurate and timely reporting of activities (as required) usingactivity reporting software and tools.Take responsibility for customer satisfaction through proper use ofcustomer management skills and engaging support personnel as required.Develop schedules & implement preventative and corrective maintenanceservices to maximize equipment uptime and performance.Provided Tier 2 technical support for field techs nationwide.

Greater San Diego Area

Provided Tier 1 Technical Support and Customer Service to multipleFortune 500 companies (Microsoft, Citibank, JP Morgan Chase, Pfizer,General Dynamics, Gilead).Monitored server CPU, disk and memory resources, security and firewall,NAS and SAN, Cisco routers and switches, and internet protocol (IP)services.Configured and troubleshot Windows/Mac/iOS imaging servers (NortonGhost, DeployStudio, MDS, Apple Configurator) for laptops, desktops,mobiles, and tablets.Undertook design and implementation of LAN and WIFI networksconnecting 1000+ Devices and Users.Coordinated barcoding, scanning, and tracking of internal assets betweenmultiple branches using a robust inventory management system.Supervised network to achieve high availability for clients.Maintained strict server backup routine daily.Investigated new technologies and made recommendations to streamlineprocesses.Performed duties efficiently while under time constraints and pressuresituations.Experience writing and updating project documentation including systemprocedures, presentations, and training materials.