Derrick Harold Email & Phone Number

Rockville, Maryland, United States

• Administered all aspects of active directory group policy of over 350 employees• Created user accounts for various user accounts in electronic medical records such as Suncoast, Netsmart and Wellsky• Responsible for imaging, configuring, and maintaining all computer hardware• Conducted tier 1 and tier 2 on site and remote support to troubleshoot and resolve IT related issues• Configured and repurposed deactivated hardware for new and current employees • Implemented and utilized MaaS 360 software to manage mobile devices i.e. phones and tablets• Set Up workstations for main office and remote locations • Conducted and assisted with onboarding of over 300 new hires.

District Heights, Maryland

• Analyzed and provided procedural changes to internal processes and operations for 500+ military personnel.• Maintained company database in accordance with military policies and procedures. • Point of contact for computer network administration (establishing company Wi-Fi, configuration of computers, and the installation of the latest software). • Utilized database queries, web portals and knowledge bases to bring resolution to outstanding customer issues.• Managed hardware inventory and configuration of mobile devices.

Washington D.C. Metro Area

• Provide resolution to hardware and software problems on PC and Apple platforms. • Supported Windows 7 and MacOS X Operating Systems. • Managed network devices and hardware platforms (mail order sorting software, residential inventory database, wireless printers, biometric scanners, and security installment). • Provided ongoing analysis of transportation costs, parts procurement, back orders and delivery processes for over 650 residents • Submitted operational analysis reports detailing weekly events.