Lead cross-functional teams across the US and UK, overseeing both internal employee trainers and external client training consultants. Utilizing innovative approaches such as virtual sessions and strategic content creation, I have executed comprehensive onboarding programs for internal employees and external clients, ensuring successful integration and high-quality outcomes. With a strategic focus on workload management, I effectively balance team resources and ensure consistent execution using tools like Jira and TEAMWORK. Through advocacy and talent development, I foster team success and contribute to the career development of team members, spearheading new employee hiring and onboarding procedures. Additionally, I collaborate seamlessly across diverse teams and industries, including major sports clients in the NFL, NBA, NHL, USL, and MLB, while applying a clear understanding of adult learning theories and instructional design methodologies to drive impactful content delivery and stakeholder engagement throughout learning initiatives.

Lead a dynamic team of 7 consultants in delivering exceptional onboarding and training programs for our global sales and marketing teams. With a focus on effective program management, I ensured a harmonious balance between execution consistency, resource allocation, and high-quality outcomes, while also serving as the primary escalation point for project-related issues. Through clear communication and insightful reporting, I provided executive updates to leaders across organizational levels, advocating for the team's capabilities and fostering a culture of excellence. Leveraging expertise in learning management systems (LMS), I optimized technology to enhance learning experiences and redesigned content to accommodate diverse learning styles. Additionally, I managed end-to-end talent acquisition and onboarding procedures and cultivated strategic relationships to drive business development and contribute to a learning-centric culture.

Fostered leader and team development in group employee benefits, mastery in coaching, consultation, onboarding, instructional design, facilitation, talent acquisition and needs assessment with senior leaders and leadership teams. Responsible for planning, creation, implementation, delivery, and measurable performance management results for new and existing employees. New hire onboarding, lead SME cross-functional teams, conducted comprehensive needs analysis with Leadership and Stakeholders to influence decisions to accomplish departmental sales goals. Used adult training methodologies in classroom and virtual facilitation settings, mentored team members. Work with recruiting and hiring managers to scale our hiring process to improve on diversity. Lead day to day project tasks (ex: salesforce implementation)

In my role, I ensured the smooth processing of all sold cases, negotiating quotes with brokers to support the underwriting team. I meticulously fulfilled policy requirements while maintaining client and broker confidentiality and customizing group insurance policies to meet diverse needs. Utilizing data analysis, I determined group eligibility and accurately administered new life insurance applications. I effectively communicated with brokers and clients, educating them on our service model and policies. Additionally, I managed renewal information updates, handled direct client requests, and facilitated training for employees. My emphasis on product features stems from a thorough analysis of customer needs, enhancing overall service delivery.

I partnered with sales offices to achieve sales goals by estimating potential losses and ensuring adherence to underwriting guidelines. I prioritized customer satisfaction by demonstrating flexibility and responsiveness in communication with internal and external stakeholders. Through analysis of quote requests, statistical data, and market trends, I determined group eligibility and administered new life insurance applications accurately. Additionally, I provided regional group offices with underwriting proposals within specified parameters, interpreting and entering information while reviewing guidelines and ensuring accuracy for groups of various sizes.