• Top performer at the Flagship Branch averaging 40% on upgrade/ticket and 30% on protection sales• Only performer with no contested tickets in the area while remaining top quartile on highest ticket count• As a branch consistently achieved the highest ESQI(customer service) score in the region• Contributed to a $2 million growth differential the highest branch has ever seen in that area• Maintained relationships with business partners as well as problem solved their needs to acquire more business

• Developed a pitch and guarantee for the organization to ensure safety and quality with our services• Created and implemented a method to track selected key metrics such as social media engagement in order to determine growth and quality• Executed and developed a Spanish speaking social media campaign• Strategized and produced social media content to increase social media brand presence