Derrick Lafayette Email and Phone Number

• Project manager organizing email migration for small to large corporations from Microsoft Exchange 2010-2016 and Gmail to Office 365• Experience in supporting and managing Creative Cloud. (InDesign, Photoshop, Adobe Acrobat DC)• Experience in managing, troubleshooting computers, servers (Windows, VMware ESXi),• Experience in AWS (EC2)• Experience in managing, troubleshooting networks devices, access points, switches and firewalls, clouds, portals, and web applications (Cisco ASAs, SonicWALL, HP, Fortinet, Checkpoint)• A strong working knowledge of Microsoft 365 products and services with a focus on core solutions such as Exchange Online (Hybrid Configuration), SharePoint Online, OneDrive for Business, and Microsoft Teams.• Experience with Security, managing key fobs systems, and Compliance Suite• Proficiency in installation and configuration of Microsoft Windows Server operating system.• Experience working with a diverse set of stakeholders (end users, developers, business units, etc)• Expertise in Active Directory, Azure Active Directory, and identity management concepts.• Experience in the migration of workloads from on-premises or third-party solutions into Microsoft 365.• Ability to assess on-premises and Microsoft 365 environments, provide recommendations for deploying, configuring, or decommissioning services.• Understanding of endpoint pre-requisites such as operating system requirements, client applications, configuration requirements, and networking settings to provide an optimal end-user experience with Microsoft 365 services.• Experience using PowerShell to manage, configure, and troubleshoot Microsoft 365 environments.

- Basic troubleshooting of Microsoft Office 2010, 2013, 2016. Bloomberg Terminals, PCs, laptops, Macbooks, iPads. Hardware/software- Creating users in Google Apps/ Spam filtering- Creating email aliases through Microsoft Exchange Control Panel. - Configuring, and maintaining, laptops, desktops, mobile devices, and tablets. For both Mac and Windows. (Windows 7, and Windows 10). Creating images for each, keeping the image up-to-date.- Using Active Directory (Windows sever 2008 R2, 2012) creating users and computer objects. Verifying that they were placed in the correct OU. Also using Active Directory Sites and Services to replicate across the servers within the PR firm.- Proactively using Computer Management systems (ManageEngine) to remote desktop into PCs and laptops. As well as an active read on missing patches, disk size, overall specs of the machines within the firm.- Using Print Management check and troubleshoot the network printers in the office.- Using Sophos Anti-virus console to add in machines, clean up threats, adware and viruses. Importing the machines from Active Directory, then deploying the agent onto the machine.- Troubleshooting Video Conferencing technology. Projectors, Polycoms, Dial-in setups from an app on the iPad (Creston). Creating Dial-In accounts for phone conferencing using Global meet.- Configuring desk phones using Mitel web interface. Configuring mobile phones with Microsoft Exchange.- Inventory - Answering 20+ calls daily from clients (Internal customers/Main staff only)

- Answering 40+ calls daily from clients including (Internal Customers. Field Reps. Main staff. AVP’s, VP’s.)- Training users on a variety of technologies. Including VDI, VPN, IE sites. Images. Microsoft Outlook. Win 7, Mac. - Using Service Desk Manager/ ServiceNow (Ticketing system)- Troubleshooting/Implementing a number of company programs, Windows XP,7 support, iPhone, Blackberry applications, and websites, printers, cameras, viruses. - Lead on phone configurations for Corporate Email. Meetings, upkeep, regulation of Corporate phones, policies- Security Support. Involving granting access to users. Privileges, adding groups, granting VDI,VPN access.

- Taking 35+ calls daily from clients including (Doctors, Patients, Third Party, Nurses, and Receptionist etc.)- Constant training sessions on the upgrades and fixes of the applications, and IE configurations - Using Service Center (Ticketing system)- Troubleshooting a wide variety of Quest Diagnostic programs, servers, iPhone, Blackberry applications, and websites- Training End-Users on how to apply the programs in a medical based field for efficiency