Derrick Lund Email & Phone Number

Olathe, Ks, Us

Oo

- Web hosting support of vendor Java application xPression. Including installation, configuration and maintenance of IBM Websphere 9.0.5 as well as configuration and support of Windows Server 2016 servers utilized for hosting xPression.- 24/7 on-call support of xPression application and Windows servers for 5 environments. As well as on-call support of document output batch processing jobs. Including customer bills, checks and policy documents.- Team liaison with vendors Open Text (xPression) and Paloma Print (StreamDiff & DocDiff) for requesting licensing updates, opening & researching support tickets and obtaining version & patch updates.- Automate, via Python scripting, document regression testing with document comparison tools StreamDiff & DocDiff. Work with business partners to build test suite or relevant business scenarios. - Automate database cleanup & purging, via Python scripting, by utilizing Stored Procedures and nightly scheduled jobs in Control-M- Assist in maintenance & enhancements to in-house Java application used by front-end business applications to utilize back-end document output engines.

Kansas City, Mo, Us

- Create and maintain Python scripts for automated unit and regression testing of documents.- Maintain SVN versions and UNC shares for same automated testing - Create and modify marketing materials in xPression Design- Assist with business support calls regarding applications experience output material disruptions- Collaborate with business leads for clarity when developing materials for different business segments and applications

Kansas City, Mo, Us

- Manage and coordinate testing activities within the project development life cycle - Develop and assist in execution of test plans for SIT and UAT testing cycles- Manage testing reports and defects through Quality Center.- Coordinate testing status meetings- Work closely with business sponsors to ensure that all needs are met- Utilize automation through QTP scripting to execute test plans.

Kansas City, Mo, Us

Testing role:- Work closely with business partners in understanding user needs- Gain full understanding of project scope and deliverables- Discuss testing approach with developers and Test Engineer- Create System Integration Test (SIT) cases that tie back to requirements- Request System Integration Test data as needed- Test execution for System Integration Testing- Communication of testing results- Transition test cases to user acceptance or regression testing as neededSupport Role:- Resolution of Service Desk Tickets and phone calls from internal customers. Provide customer and IT support associated with supported systems. Recreate scenarios in test environments, troubleshoot system failures, work with technical staff and vendors to determine root cause and resolution.- Communicate status and resolution to customers.- Determine the source of the issue, processes impacted, reason(s) for the problem and complexity of the resolution.- Analyze and escalate issues that are either a system improvement, process change, or training improvement as needed to increase operational efficiencies.- Develop adhoc queries and reports based on the needs of the business.

Kansas City, Mo, Us

- Maintained similar roles as with NBC, but with greater freedom to make certain underwriting decisions.- Built effective professional relationships with Sales Reps to develop new business - Partnered with various sales offices to accomplish all tasks in building insurance policies, running rate calculations and writing proposals.- Designed sales and marketing reports and supporting materials utilized by sales reps- Researched the insurance market and established sales quotas. - Developed strong relationships with existing customers and brokers

Kansas City, Mo, Us

- Built effective professional relationships with Sales Reps to develop new business - Partnered with various sales offices to accomplish all tasks in building insurance policies, running rate calculations and writing proposals.- Designed sales and marketing reports and supporting materials utilized by sales reps- Researched the insurance market and established sales quotas. - Developed strong relationships with existing customers and brokers

Kansas City, Mo, Us

- Worked on more than half of the agency accounts. - Dealt directly with clients and moderated weekly conference calls.- Planned and implemented direct-response campaigns for clients in more than 15 markets while managing the creative development process for TV, print, direct mail, e-mail and online tactics.- Determined clients’ advertising budgets based on advertising goals while delivering a weekly return on investment analysis report. - Lowered Capps College’s overall cost per lead by 26 percent and raised lead volume by 45 percent. - Experience locally as Gragg’s Trolley Run account executive. Handled development of the 2008 Trolley Run entry forms, posters and race-day handouts.

Kansas City, Mo, Us

- Shared the title of Media Assistant and Account Coordinator.- Built and maintained relationships with representatives from radio stations, television stations, newspapers, and direct mail houses to guarantee placement and rates throughout several markets. - Reconciled client invoices on a monthly basis to ensure media ran as ordered and to provide the client with a detailed account of dollars spent.- Created and executed a spreadsheet outlining annual direct mail drops, projected leads and response rates that was implemented department-wide.- Researched and implemented several media mixes for new clients, including Salem University. Lowered its overall cost per lead by 77% and increased lead volume by 536% within a year of working with the client.- Worked locally with the Topsy’s Popcorn holiday campaign. Media responsibilities included helping negotiate billboard placement, television placement and trade, and extensive proofing on product catalogs.