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Derrick Ryan Email & Phone Number

Director of Solutions Consulting at Contender Solutions at Contender Solutions
Location: Spring Hill, Florida, United States 14 work roles 3 schools
1 work email found @contendersolutions.com 6 phones found area 269 and 616 LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 6 phones

Work email d****@contendersolutions.com
Direct phone (269) ***-****
LinkedIn Profile matched
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Current company
Role
Director of Solutions Consulting at Contender Solutions
Location
Spring Hill, Florida, United States

Who is Derrick Ryan? Overview

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Quick answer

Derrick Ryan is listed as Director of Solutions Consulting at Contender Solutions at Contender Solutions, based in Spring Hill, Florida, United States. AeroLeads shows a work email signal at contendersolutions.com, phone signal with area code 269, 616, and a matched LinkedIn profile for Derrick Ryan.

Derrick Ryan previously worked as Director of Solutions Consulting at Contender Solutions and Solutions Consultant at Contender Solutions. Derrick Ryan holds Master Of Science - Finance, Corporate Finance And Personal Investments from University Of Michigan-Dearborn.

Company email context

Email format at Contender Solutions

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{first_initial}{last}@contendersolutions.com
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AeroLeads found 1 current-domain work email signal for Derrick Ryan. Compare company email patterns before reaching out.

Profile bio

About Derrick Ryan

Experienced ServiceNow professional, with demonstrated success in Support, Platform Architecture, and Pre-Sales Consulting. Currently helping my customers get the most value out of the platform through outcome-based questioning, resulting in right-fit, right-sized solutions being delivered.“[…] The art of proposing a question must be held of higher value than solving it.” – Georg CantorSpecialties: Customer Service, Leadership, Flexibility, Communication, Process Improvement, Analysis.

Listed skills include Leadership, Analysis, Troubleshooting, Process Improvement, and 29 others.

Current workplace

Derrick Ryan's current company

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Contender Solutions
Contender Solutions
Director of Solutions Consulting at Contender Solutions
AeroLeads page
14 roles

Derrick Ryan work experience

A career timeline built from the work history available for this profile.

Director Of Solutions Consulting

Current

Tampa, Florida, US

As a ServiceNow veteran and being a results-driven Director of Solutions Consulting, I excel in leading a high-performance team to deliver innovative and impactful solutions. With a deep understanding of our clients' needs, we leverage our extensive expertise in your industry/sector to guide our team in crafting tailored solutions that drive business.

Dec 2023 - Present

Senior Platform Architect

Santa Clara, CA, US

Mar 2021 - Jan 2022

Senior Support Account Manager

Santa Clara, CA, US

Delivering world-class customer experiences while focusing on resolving technical issues through driving cross-functional teams, ensuring customer issues are clearly identified and resolved effectively.

Mar 2020 - Mar 2021

Contractor

Basking Ridge, NJ, US

Jul 2019 - Feb 2020

Is Manager, Incident And Request Management

Kalamazoo, MI, US

  • Played an integral part in our re-implementation of ServiceNow, including requirements gathering for Incident and Request Applications and Modules, CMDB Application and Modules, Incident and Request form configuration.
  • Supported 2 major version upgrades to ServiceNow platform, including providing UAT testing for Incident and Request applications and modules.
  • Developed and delivered training materials specific to the usage of ServiceNow post-re-implementation of a new, clean instance (Istanbul).
  • Established and implemented world-class Incident and Request management processes aligned to ISO and ITIL principles.
  • Reduced the time to resolution for Major Incidents (P1) by 60% by implementing a streamlined process.
  • Drove continuous improvement of Incident and service request processes using tools like Kaizen events, customer feedback initiatives, and Six Sigma.
Mar 2017 - Jul 2019

Site Support Manager

Kalamazoo, MI, US

  • Attained some of the highest employee engagement scores (Gallup Q12) in the entire company through my leadership, while leading a team of 10-15 desktop support resources.
  • Improved and attained high levels of customer satisfaction through feedback sessions and improvement activities.
  • Successfully navigated through transition to managed services.
  • Improved response and resolution rates for the Kalamazoo region by 80% and outperformed peer deskside support teams on an annual basis.
  • Attended ServiceNow Administrator training (fundamentals) – certification pending exam
  • Created and developed reports in Performance Analytics (ServiceNow)
Mar 2013 - Mar 2017

Associate Manager, It Service & Support

Kalamazoo, MI, US

  • Led, managed and developed the Deskside Support and Service Desk teams in the region to deliver best in class support to end users; served as the single point of contact for all Deskside support team member requests.
  • Improved customer satisfaction by 45% simply by responding to customer feedback and implementing non-transactional survey.
  • Developed Customer Satisfaction survey in ServiceNow to be distributed to customers following Incident and Request closure.
  • Slashed operating costs by 30% by implementing asset management for computer and peripheral procurement.
  • Improved Knowledge Base utilization and creation by 75% through creative rewards and initiatives.
  • Drastically improved engagement and service levels by providing statistical, performance, and customer satisfaction feedback/coaching to Deskside Support associates on a regular basis, while managing a team of over 20.
Aug 2013 - Mar 2015

Desktop Support Team Lead

Kalamazoo, MI, US

  • Implemented ITIL methodologies in overall process and KPI measurements resulting in 60% improvement in Mean Time to Resolution and 120% improvement in Customer Satisfaction in our region.
  • Improved overall customer experience and satisfaction while managing a team of 10-15 Deskside Support Technicians.
  • Greatly improved staff performance for incidents/requests handled, knowledge base content contributed, and meantime to resolution.
  • Produced ad hoc reports in ServiceNow as well as scheduled reports to be delivered to senior team members.
Mar 2012 - Aug 2013

Help Desk Team Lead

Kalamazoo, MI, US

  • Recruited, trained and supported help desk technicians and representatives, including proper usage of ServiceNow.
  • Performed staff scheduling and provided training materials for staff.
  • Managed the help desk consisting of 3 employees and conducted performance evaluations for our Corporate Division
  • Followed up with customers to identify areas of improvement.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Oct 2010 - Mar 2012

Senior Technical Associate

Kalamazoo, MI, US

  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
  • Directed onsite training for business users to maximize productivity.
  • Supervised and provided direction for six technical non-direct reports regarding deskside and service desk support.
  • Entered, solved, and reported against Incidents and Requests within the ServiceNow ITSM platform.
Jan 2009 - Oct 2010

Technical Associate Ii

Kalamazoo, MI, US

  • Provided documentation on first level troubleshooting processes to help desk staff.
  • Diagnosed and troubleshooted problems and applied solutions both remotely and in-person, in a Windows and VDI environment to increase company efficiency, while using the ServiceNow ITSM platform.
  • Created shared document library in SharePoint to allow for knowledge sharing among technicians to make troubleshooting more efficient.
  • Led the Division in mean-time-to-resolve and customer satisfaction while also leading the Division in number of Incidents resolved by more than double the production of the next most productive technician.
Jun 2005 - Jan 2009

Sales Representative

US

Provided Prompt and Amiable Customer ServiceMet Quotas by Upselling Memberships and WarrantiesKept A Clean Work EnvironmentImproved Store Layout and Organization

May 2004 - Jun 2005

Shift Manager

Hot 'N' Now
Jan 2001 - Feb 2003
3 education records

Derrick Ryan education

Master Of Science - Finance, Corporate Finance And Personal Investments

University Of Michigan-Dearborn

Bba, Management

Davenport University

Aas, Microcomputer Technician

Kalamazoo Valley Community College
FAQ

Frequently asked questions about Derrick Ryan

Quick answers generated from the profile data available on this page.

What company does Derrick Ryan work for?

Derrick Ryan works for Contender Solutions.

What is Derrick Ryan's role at Contender Solutions?

Derrick Ryan is listed as Director of Solutions Consulting at Contender Solutions at Contender Solutions.

What is Derrick Ryan's email address?

AeroLeads has found 1 work email signal at @contendersolutions.com for Derrick Ryan at Contender Solutions.

What is Derrick Ryan's phone number?

AeroLeads has found 6 phone signal(s) with area code 269, 616 for Derrick Ryan at Contender Solutions.

Where is Derrick Ryan based?

Derrick Ryan is based in Spring Hill, Florida, United States while working with Contender Solutions.

What companies has Derrick Ryan worked for?

Derrick Ryan has worked for Contender Solutions, Servicenow, Verizon, Stryker, and Game Crazy.

How can I contact Derrick Ryan?

You can use AeroLeads to view verified contact signals for Derrick Ryan at Contender Solutions, including work email, phone, and LinkedIn data when available.

What schools did Derrick Ryan attend?

Derrick Ryan holds Master Of Science - Finance, Corporate Finance And Personal Investments from University Of Michigan-Dearborn.

What skills is Derrick Ryan known for?

Derrick Ryan is listed with skills including Leadership, Analysis, Troubleshooting, Process Improvement, Technical Support, Hardware, Software, and Software Documentation.

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