Senior Manager, Customer Support
Current
Apr 2022 - Present
AeroLeads people directory · profile
Derrick Mathis Email & Phone Number
Senior Manager, Customer Support
at
Heatcraft Worldwide Refrigeration
1 work email found
@heatcraftrpd.com
8 phones found area 678, 662, 770, 601, and 870
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manager, Customer Support
Location
Atlanta, Georgia, United States
Who is Derrick Mathis? Overview
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Quick answer
Derrick Mathis is listed as Senior Manager, Customer Support at Heatcraft Worldwide Refrigeration, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at heatcraftrpd.com, phone signal with area code 678, 662, 770, 601, 870, and a matched LinkedIn profile for Derrick Mathis.
Derrick Mathis previously worked as Manager, Customer Order Support at Heatcraft Worldwide Refrigeration and Customer Care Supervisor at The Home Depot. Derrick Mathis holds B.S.B.A; Bachelor Of Science, Business Administration from University Of Central Arkansas.
Company email context
Email format at Heatcraft Worldwide Refrigeration
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{first}.{last}@heatcraftrpd.com
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AeroLeads found 1 current-domain work email signal for Derrick Mathis. Compare company email patterns before reaching out.
Profile bio
About Derrick Mathis
14+yrs commended performance in key customer service, goals and initiatives. Respected builder/leader of top performing and customer-focused teams. Instilled a shared, enthusiastic commitment to customer service as a key driver in achieving company KPI goals and attainment.
Listed skills include Leadership, Team Building, Training, Workforce Management, and 35 others.
Current workplace
Derrick Mathis's current company
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6 roles
Derrick Mathis work experience
A career timeline built from the work history available for this profile.
Manager, Customer Order Support
- Develop and monitor the application of operating systems including policies and procedures, operating structure, and information flow.
- Establish, implement, and maintain administrative and technical procedures to provide responsive after-sales service to customers.
- Develop service policies, rates, schedules, procedures and methods.
- Provide for the maintenance and review of service records to determine product reliability, service costs, spares requirements and the like.
- Ensure the volume of work produced meets product/service standards and exceeds quality standards.
- Ensure that departmental operating costs and profit goals are attained.
Mar 2020 - Apr 2022
Customer Care Supervisor
-Analyze minimum of 2 resolutions for each direct report. Review potential resolutions with the associate metrics WTD, MTD and QTD to include the following: Quality audit, number of Open vs. Resolved calls, Attendance, ways to reduce concessions. Daily - take escalations from customers as needed. Follow up with business leaders, as required to resolve.
Oct 2014 - Mar 2020
Operations Manager
Alorica
Enforce the company vision to be the world leader in products, services and solutions that enable and transform the way consumers and businesses gather, manage, distribute and communicate information. Focus: Budget and cost management, P&L, cost analysis, as well as, provide guidance in daily activities of project team to ensure success.Daily interaction.
Jan 2013 - Oct 2014
Team Manager
Alorica, Inc
Currently responsible for Training and Development of 12+ agents which includes but is not limited to: 1 on 1 development, Product Knowledge & Testing, Mentoring, Calibration Sessions, 1 on 1 Phone Time Activity with Daily Debrief, and Weekly Coaching Sessions.Selected as point-of-contact (POC) for leadership & associate director to manage supervisor teams.
May 2008 - Jan 2013
Customer Service Manager
Brookshire Grocery & Co
Supported activities in the areas of Cost Attainment, Efficiency, Productivity, Energy Conservation, Waste Minimization, Operational Excellence and Lean Practices. Develop and foster culture of improvement activity by leading, coaching and supporting associates to provide Quality Service.Scheduled employees based on business needs& to maximize sales.
Apr 2002 - May 2008
1 education record
Derrick Mathis education
-
University Of Central Arkansas
FAQ
Frequently asked questions about Derrick Mathis
Quick answers generated from the profile data available on this page.
What company does Derrick Mathis work for?
Derrick Mathis works for Heatcraft Worldwide Refrigeration.
What is Derrick Mathis's role at Heatcraft Worldwide Refrigeration?
Derrick Mathis is listed as Senior Manager, Customer Support at Heatcraft Worldwide Refrigeration.
What is Derrick Mathis's email address?
AeroLeads has found 1 work email signal at @heatcraftrpd.com for Derrick Mathis at Heatcraft Worldwide Refrigeration.
What is Derrick Mathis's phone number?
AeroLeads has found 8 phone signal(s) with area code 678, 662, 770, 601, 870 for Derrick Mathis at Heatcraft Worldwide Refrigeration.
Where is Derrick Mathis based?
Derrick Mathis is based in Atlanta, Georgia, United States while working with Heatcraft Worldwide Refrigeration.
What companies has Derrick Mathis worked for?
Derrick Mathis has worked for Heatcraft Worldwide Refrigeration, The Home Depot, Alorica, Alorica, Inc, and Brookshire Grocery & Co.
How can I contact Derrick Mathis?
You can use AeroLeads to view verified contact signals for Derrick Mathis at Heatcraft Worldwide Refrigeration, including work email, phone, and LinkedIn data when available.
What schools did Derrick Mathis attend?
Derrick Mathis holds B.S.B.A; Bachelor Of Science, Business Administration from University Of Central Arkansas.
What skills is Derrick Mathis known for?
Derrick Mathis is listed with skills including Leadership, Team Building, Training, Workforce Management, Customer Service, Call Center, Coaching, and Management.
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