Derrick Mitchell Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

The primary responsibility for the Help Desk Specialist is toprovide technical support with a customer first mindset by listening, buildingrapport, and resolving issues in a timely manner. Apply learned skillsto performproblem resolution across integrated platforms, systems, processes, anddepartments. Support platforms of Active Directory, Microsoft Windows 7/10, Microsoft Office suites, VPN, Exchange, iOS and Android Mobile Devices, TCP/IP printers and HP/Dell laptops and desktop and different apps across the healthcare practice.

Dallas, Texas, United States/ Miami, Florida

-Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.-Work closely with Advance teams and contractors to configure updates to Firm network system-Enhanced client satisfaction ratings by resolving difficult customer issues through completion.-Offered clients knowledgeable and supportive assistance to meet needs and build loyalty, by training over 1000 clients within the 18 months.-Promoted continuous improvement for IT governance processes.-Submitted recommendations regarding infrastructure overhauls.-Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.-Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.-Prioritized and organized tasks to efficiently accomplish service goals.-Juggled multiple projects and tasks to ensure high quality and timely delivery.-Demonstrated leadership by making improvements to work processes and helping to train others.

Atlanta, Georgia/ Miami, Florida

-Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.-Resolved service requests by individually troubleshooting and addressing user issues.-Provide support for audio/video conferencing needs along with troubleshooting issues.-Performed daily maintenance of computer systems to keep network processes fluid.-Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.-Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.-Assisted end users with diagnostics to resolve issues.-Tracked hardware assets, ordering equipment to maintain accessible inventory.-Provided software support and general technical solutions for operational, database and security requirements in applications.

-Computer Repair, PC Tune Up, Virus Removal, Malware Removal, Data Recovery, System Optimization.-Home Networking, Office Network, Hardware Upgrades, Software Upgrades.-Web Hosting, Website Design Services.

Dallas, Tx

• Directly responsible for the efficient implementation of all new technical initiatives for the Dallas County Clerk’s Office. • Participated as one of the Project Managers with renovation of New Building for Dallas County. • Managed County Clerk App store by adding necessary apps for employee. • Maintain and set up employee iPads. • Successful implementation from conception to completion, of a new Commissioner Court agenda Management system. • Coordinate with numerous County Departments and outside vendors to insure timely project delivery within budgetary limits.• Provide technical support and communication across multiple levels with in Dallas County to solve issues. • Maintained digital display by utilizing Infax Management Console to display county clerk legal notices.

- Responds to level 2 & 3 request to local and remote employees with IT issues. - Managed and imaged iPads with necessary apps for all Dallas County employees, along with training other Desktop Support staff on troubleshooting techniques. - Provide consultation and input on upgrades, expansions and new technology for departments on an as needed basis. - Configure and troubleshoot hardware such as laptops, iPads, workstations, printers, Smart phones, video conference units and mobile devices. -Utilize Active Directory and Configuration Management to complete task. - Provides support and communication across multiple levels of the organization to solve current issues. - Map and set up network drives while providing permissions to access them.

Grand Prairie, Tx

-Deployed PC’s to Dallas Independent School District.-Imaged PC for preparation for deployment (Flashing of devices if needed) Un-Boxing and sorting of equipment.-Installation of the new devices, cabling at the desktop and monitors.

Austin, Tx

-Perform computer analysis on desktops and laptops-Troubleshoot and solve customer computer problems. -Install and remove computer programs and hardware.-Identify and remove viruses and Malware.-Build custom computers for clients.-Work with businesses to identify the appropriate software for customers.

Atlanta, Georgia

Bsw

New Horizons Computer Learning Center