Director Of Customer Support And Enterprise Success
Current
Oct 2020 - Present
AeroLeads people directory · profile
Derrick Moyer Email & Phone Number
Director of Customer Support and Enterprise Success
at
Accumula
1 work email found
@accumula.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Director of Customer Support and Enterprise Success
Location
Tacoma, Washington, United States
Who is Derrick Moyer? Overview
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Quick answer
Derrick Moyer is listed as Director of Customer Support and Enterprise Success at Accumula, based in Tacoma, Washington, United States. AeroLeads shows a work email signal at accumula.com and a matched LinkedIn profile for Derrick Moyer.
Derrick Moyer previously worked as Director of Enterprise Success at Accumula and Global Support Manager - Escalations and Regional Manager at Lightspeed POS at Lightspeed Pos. Derrick Moyer holds Bs, Computer Science from University Of Puget Sound.
Company email context
Email format at Accumula
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{first}.{last}@accumula.com
86% confidence
AeroLeads found 1 current-domain work email signal for Derrick Moyer. Compare company email patterns before reaching out.
Profile bio
About Derrick Moyer
Experienced Customer Support and Success professional within the SAAS industry. Skilled in Management, Team Building, and Training with a focus on Enterprise Support. Customer Obsessed. Problem solver.
Current workplace
Derrick Moyer's current company
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7 roles
Derrick Moyer work experience
A career timeline built from the work history available for this profile.
Director Of Enterprise Success
Nov 2018 - Oct 2020
Global Support Manager - Escalations And Regional Manager At Lightspeed Pos
- Oversee escalation teams in four offices worldwide.- Responsible for operations and general management of Olympia, WA office.- Prepare and present analytical data from customer contacts to Product Management. - Travel to international offices to train Support team members.- Responsible for annual reviews of escalation teams as well as team leads and.
Jul 2015 - Nov 2018
Support Manager
- Established and grew newly created escalation team to support flagship product.- Directly supervised and mentored both frontline and escalation teams.- Responsible for interviewing, onboarding, and training of all new team members.- Integral member of management team tasked with achieving 24/7 support presence.- Responsible for annual reviews of.
Mar 2014 - Jul 2015
Customer Hero Team Lead
Solved escalated support cases via phone, chat, and email.- Created benchmarks for productivity and customer satisfaction based on analytical study of employee performance.- Implemented restructure of employee compensation to include performance based bonus.- Facilitated transition to a modern phone support system.- Responsible for interviewing.
Jul 2013 - Mar 2014
Customer Hero
- Provided direct customer support via phone, chat, and email.- Pioneered chat support program and implemented best practices for entire team.- Created and maintained schedule for phone and chat support coverage.- Participated in on call rotation for off hours urgent support.- Consistently top Support agent in customer satisfaction.
Apr 2012 - Jul 2013
Spanish Bi-Lingual Csr
- Provided technical phone support to Nintendo's Spanish speaking consumers in Latin America, Puerto Rico, and the United States.
Sep 2009 - Apr 2012
1 education record
Derrick Moyer education
-
University Of Puget Sound
FAQ
Frequently asked questions about Derrick Moyer
Quick answers generated from the profile data available on this page.
What company does Derrick Moyer work for?
Derrick Moyer works for Accumula.
What is Derrick Moyer's role at Accumula?
Derrick Moyer is listed as Director of Customer Support and Enterprise Success at Accumula.
What is Derrick Moyer's email address?
AeroLeads has found 1 work email signal at @accumula.com for Derrick Moyer at Accumula.
Where is Derrick Moyer based?
Derrick Moyer is based in Tacoma, Washington, United States while working with Accumula.
What companies has Derrick Moyer worked for?
Derrick Moyer has worked for Accumula, Lightspeed Pos, Merchantos, and Nintendo.
How can I contact Derrick Moyer?
You can use AeroLeads to view verified contact signals for Derrick Moyer at Accumula, including work email, phone, and LinkedIn data when available.
What schools did Derrick Moyer attend?
Derrick Moyer holds Bs, Computer Science from University Of Puget Sound.
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