Derrick Moyer Email and Phone Number
Derrick Moyer work email
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Derrick Moyer personal email
Experienced Customer Support and Success professional within the SAAS industry. Skilled in Management, Team Building, and Training with a focus on Enterprise Support. Customer Obsessed. Problem solver.
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Director Of Customer Support And Enterprise SuccessAccumula Oct 2020 - PresentTacoma, Wa, Us
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Director Of Enterprise SuccessAccumula Nov 2018 - Oct 2020Tacoma, Wa, Us
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Global Support Manager - Escalations And Regional Manager At Lightspeed PosLightspeed Pos Jul 2015 - Nov 2018Montreal, Quebec, Ca- Oversee escalation teams in four offices worldwide.- Responsible for operations and general management of Olympia, WA office.- Prepare and present analytical data from customer contacts to Product Management. - Travel to international offices to train Support team members.- Responsible for annual reviews of escalation teams as well as team leads and local managers.- Provide tier 3 support via phone and email. -
Support ManagerLightspeed Pos Mar 2014 - Jul 2015Montreal, Quebec, Ca- Established and grew newly created escalation team to support flagship product.- Directly supervised and mentored both frontline and escalation teams.- Responsible for interviewing, onboarding, and training of all new team members.- Integral member of management team tasked with achieving 24/7 support presence.- Responsible for annual reviews of frontline and escalation teams as well as team leads.- Solved escalated support cases via phone, chat, and email.
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Customer Hero Team LeadLightspeed Pos Jul 2013 - Mar 2014Montreal, Quebec, CaSolved escalated support cases via phone, chat, and email.- Created benchmarks for productivity and customer satisfaction based on analytical study of employee performance.- Implemented restructure of employee compensation to include performance based bonus.- Facilitated transition to a modern phone support system.- Responsible for interviewing, onboarding, and training of all new team members.
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Customer HeroMerchantos Apr 2012 - Jul 2013- Provided direct customer support via phone, chat, and email.- Pioneered chat support program and implemented best practices for entire team.- Created and maintained schedule for phone and chat support coverage.- Participated in on call rotation for off hours urgent support.- Consistently top Support agent in customer satisfaction. -
Spanish Bi-Lingual CsrNintendo Sep 2009 - Apr 2012Redmond, Washington, Us- Provided technical phone support to Nintendo's Spanish speaking consumers in Latin America, Puerto Rico, and the United States.
Derrick Moyer Education Details
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University Of Puget SoundComputer Science
Frequently Asked Questions about Derrick Moyer
What company does Derrick Moyer work for?
Derrick Moyer works for Accumula
What is Derrick Moyer's role at the current company?
Derrick Moyer's current role is Director of Customer Support and Enterprise Success at Accumula.
What is Derrick Moyer's email address?
Derrick Moyer's email address is de****@****ula.com
What schools did Derrick Moyer attend?
Derrick Moyer attended University Of Puget Sound.
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