Derrick Ogawa Email & Phone Number

Camas, Wa, Us

North Bonneville, Washington, United States

Portland, Or

Exercise cross-functional leadership acumen while overseeing operations for 14 locations. Performed exceptional operational leadership across all aspects of store operations, including payroll management, inventory and resource management, pharmacy operations, Human Resources, Asset Protection investigations, and overall recruitment/staffing for all locations. Key Contributions & Accomplishments:Directed oversight for a staff of nearly 300, including coaching/mentoring, performance evaluations, workflow optimization, employee relations, professional development, benefits, and payroll. Coached, trained, developed, and managed staff in providing exceptional customer service, incorporating brand loyalty, client retention, and positive customer experiences.Ensured observance of all health, environment, and safety compliance, regulations, and policies, enforcing adherence to new policies and procedures.Promptly resolved disagreements and violations, asset protection, and performed potential interviews for theft or loss.Collaborated effectively with vendors and suppliers, updating/managing contracts, and navigating relationships.

Recruited to serve as the Store Manager for the downtown Vancouver location, while directly supporting other store managers with their stores. Key Contributions & Accomplishments:Led efforts in coaching, mentoring, developing, and managing a high-performing team that earned some of the highest metrics in the city, including NPS, engagement scores, sales, and other KPIs and metrics.