• Work with an internal team as requested to review the impact due to new revenue recognition GAAP rules being enacted Jan 1, 2018 to avoid over/under charging the customer which would result in a credit/re-bill and generating $1.5 million+ of on time payment revenue.• Maintain customer master records related to contracts in the Contract Management System and pricing in SAP Work Streams, monitoring regularly to ensure compliance with terms to prevent loss of revenue and assuring the customer abide by the contractual obligations and agreement to help generated $5.5 million+ in recognized revenue.• Coordinate and prepare timely and accurate pricing analyses, price requests, and responses to healthcare accounts to ensure they are properly reviewed and revised for compliance with business terms and channeled through the defined contract approval procedure in a timely and efficient manner to prevent delayed payments from customer in which assisted with meeting the company forecast of $10 million+ for fiscal year end results.• Provide thorough pricing and account data analyses accompanied by precise reporting support to identify and resolve customer pricing & payment discrepancies in which prevent delayed payment of invoice(s) which assisted in generating $3 million+ of contractual revenue per month to meet month end/fiscal year end forecast.• Perform thorough analysis to support pricing proposals and obtaining appropriate management feedback and approvals to assure customer pricing expectations are met and invoice payments are received in a timely manner to meet fiscal year end forecast of $10 million+.

•Performed regular quality audits of Operations transactions for 300 Contract Administrators per month ensuring process compliance and compliance with company policies which resulted in accurate invoicing and on-time payments from customers.•Increased customer satisfaction rating by 51% through documenting quality issues and recommending quality control process standards and procedures.•Provided training to employees working the field service suspect report to determine which invoices are valid or not, saving the company $50,000 in the first quarter due to billing reps not crediting valid invoices.•Decreased meter errors by 79% by providing training to leadership and management on how to work meter correction report and understand how meter issues should be resolved.•Reduced audit failures by 56% by collaborating with billing management/Team Leads to ensure QA testing priorities are properly focused which resulted in accurate invoices delivered to the customer and increased profit margin forecasts by 20%.•Created and maintained report of invoices 90 days or greater. Researched to determine root cause and if invoices are erroneous resulting in 90% on-time payment to company.•Provided detailed training to Infosys employees to ensure the employees has a clear understanding of the job functions and the transition of the job duties are without difficulty.•Conducted side by side meetings with billing reps to review their most common findings and provide direction to minimize their errors which resulted in saving the company $100k of unwrranted credits.•Researched prior months errors to ensure correction were made which resulted in retrieving revenue that was forecast in the company’s annual projections.•Worked with Process Analyst to streamline and rewrite current processes which resulted in minimizing service request logged by customers and receiving payments on time by 20%.

Served as a key contributor in cross-functional teams to identify, access, aggregate and mitigate current and emerging risk events.• Prepared concise reports to summarize results of merchant activities.• Managed special projects as they pertain to the risk department.• Reviewed financial statements to access monetary conditions and credit worthiness of business.• Assisted with executives in matter pertaining to Cornerstone’s risk management operations.• Worked with Law Enforcement when necessary.