Provided system design, installation, repair and support for customer systems, applications and networks. Branched into development of platforms for the music industry to assist in marketing and production of multi-mediaManage up to 5 people

IT- Hardware Programming & DesignDesktop SupportProvided outstanding support to over 1,000,000 IBM customers and employees. (*Awarded Best Consumer Tech Support for 2004)Isolated and determined known issues with IBM software and hardware on all windows operating environments.Maintained working knowledge of all Windows issues, problems, and updates in order to provide better customer service and lower marginal costs for IBM.Bad Dog Computers

Serviced and provided support of client computers on all Operating Systems including MAC OS. Installed wireless and wired home and small business network Designed and built computers using the latest technology.

Work at Helpdesk for Internet Service Providers Association. Provided support with the installation of client software and client TCP/IP configuration for dial-up. Supported IP mapping for company side routing. Answered a high volume of calls a day.SoftwareNorton Security, Microsoft Office 2000/XP/2003, Zone Alarm Pro, Sygate Personal Firewall, IDS, Proxy, ISA ServerNetworking: LAN/WAN, TCP/IP, Cisco Routers and Switches, DNS, DHCP, Telnet, WINS, Remote AccessOperating Systems: Network Security: Enterprise Security Essentials, System Hardening and Intruder Detection, Network Security Solutions, PKILanguages: C PerlC++ DOSJava Cold FusionTechnologies: .Net Direct3DJava Foundation Classes Rogue WaveMicrosoft Foundation Classes DirectDraw XML CORBAOpenGL PowerDraw (PowerTV) TCP/IP POSIX Thread LibraryOperating Systems: Windows 9X/ME/NT/XP/2000/Vista/7 Linux ServerWindows Server NT/2000 ISA ServerNovell NetWare 4.5/5.0 Cisco IOS; 2