Please complete the CAPTCHA to continue
@gametech-nv.com
✓
1 phone found area 614
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Derrick Roach is listed as Reports Specialist at Spectrum at Spectrum, a with 67998 employees, based in Columbus, Ohio Metropolitan Area, United States. AeroLeads shows a work email signal at gametech-nv.com, phone signal with area code 614, and a matched LinkedIn profile for Derrick Roach.
Derrick Roach previously worked as Reports Specialist - Tier 3 Technical Support at Spectrum and Technical Support Supervisor - Tier 3 Technical Support at Spectrum. Derrick Roach holds Associate Of Science - As, Computer Science, Gpa 3.53 from Columbus State Community College.
This section adds company-level context without repeating Derrick Roach's masked contact details.
AeroLeads found 1 current-domain work email signal for Derrick Roach. Compare company email patterns before reaching out.
A passionate IT professional interested in all facets of technology.
Listed skills include Software, Microsoft Access, Microsoft Sharepoint Administration, Comptia Network+, and 2 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
• Generate and distribute reports for leadership from multiple data sources• Design web pages, forms and lists on SharePoint• Maintain Microsoft Access databases used for attendance and roster source for reports• Analyze and identify trends with call center metrics
Columbus, Ohio Area
• Conduct weekly coaching sessions and team meetings to communicate current initiatives• Identify and communicate any issues seen on a widespread basis• Work with agents to improve their trouble shooting and customer service skills• Develop and suggest tool improvements for the call center• Resolve escalated customer issues
Columbus, Ohio Area
• Monitor coaxial cable plant for outages and noise floor issues• Create and maintain tickets to track outages• Engage fix agents for repairs and ticket updates• Review tickets received from other departments and engage fix agents
Columbus, Ohio Area
• Monitor Netcool alarms to identify commercial customer outages• Create and maintain tickets to track outages until cleared• Communicate issues with fix agents and leadership• Maintain conference calls to facilitate communication between leadership and fix agents• Connect remotely to Juniper Routers and Adva Switches• Assist technicians with confirming Netcool alarms on new installs
Columbus, Ohio Area
• Work with customer service agents to resolve customer issues• Assist customers when they were not satisfied with agent support• Communicate common issues to leadership and other departments
Columbus, Ohio Area
• Assist customers via phone with internet, phone and cable issues• Instruct customers on their products and services• Dispatch repair technician when applicable
Columbus, Ohio Area
• Work with distributors to coordinate install and support of accounts• Collaborate with sales to coordinate installations within a 7 state region• Monitor technician’s customer service visits to accounts• Interact with customer to resolve service issues when they arise
• Provide service and technical support to 20 accounts throughout Ohio• Install local area network for Point of Sale Systems• Configure proprietary software to support customer needs• Provide coverage to end customer when needed• Work with corporate tech support for new features and implementations
Columbus, Ohio Area
• Deliver computers to bingo halls throughout southern Ohio• Work with customers to resolve computer issues during the bingo session
Other employees you can reach at spectrumscience.com. View company contacts for 67998 employees →
Cheri L Rouse
Colleague at SpectrumSan Antonio, Texas Metropolitan Area, United States
View →
AO
Ashati Owens
Colleague at SpectrumCharlotte, North Carolina, United States
View →
CS
Curtis Simmons
Colleague at SpectrumIndianapolis, Indiana, United States
View →
NO
Naomy Ojeda
Colleague at SpectrumOrlando, Florida, United States
View →
TS
Tifanie Stone
Colleague at SpectrumLouisville, Kentucky, United States
View →
LM
Lakeisha Montgomery
Colleague at SpectrumSt Louis, Missouri, United States
View →
MF
Meshanda Flowers
Colleague at SpectrumBuckeye, Arizona, United States
View →
WR
Wigberto Ramos
Colleague at SpectrumGreater Tampa Bay Area, United States
View →
DS
Deven Sessoms
Colleague at SpectrumMonroe, Michigan, United States
View →
DF
Deunseia Foster
Colleague at SpectrumMilwaukee, Wisconsin, United States
View →
Quick answers generated from the profile data available on this page.
Derrick Roach works for Spectrum.
Derrick Roach is listed as Reports Specialist at Spectrum at Spectrum.
AeroLeads has found 1 work email signal at @gametech-nv.com for Derrick Roach at Spectrum.
AeroLeads has found 1 phone signal(s) with area code 614 for Derrick Roach at Spectrum.
Derrick Roach is based in Columbus, Ohio Metropolitan Area, United States while working with Spectrum.
Derrick Roach has worked for Spectrum and Gametech International.
Derrick Roach's colleagues at Spectrum include Cheri L Rouse, Ashati Owens, Curtis Simmons, Naomy Ojeda, and Tifanie Stone.
You can use AeroLeads to view verified contact signals for Derrick Roach at Spectrum, including work email, phone, and LinkedIn data when available.
Derrick Roach holds Associate Of Science - As, Computer Science, Gpa 3.53 from Columbus State Community College.
Derrick Roach is listed with skills including Software, Microsoft Access, Microsoft Sharepoint Administration, Comptia Network+, Comptia A+, and Comptia Security +.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Derrick Roach you were looking for.
