• Lead technician team with positive attitude to ensure a high level of quality support to the district staff simultaneously maintaining a low ticket count. • Travel to various schools within district to provide technology support to staff. • Provide support for several device entities including; Dell PC’s, laptops, Cisco voice phones, smart boards, projectors and audio sound equipment.• Provide administrative direction in selection and implementation of hardware standard. • Attend trainings and conferences pertaining to district protocol and standard.

• Lead help desk at a Tier 2 & 3 level to maintain low ticket count. • Collaborate with other server engineer and telecom administrators to maintain 24/7 operations with minimal downtime.• Configure and setup HP Open view storage solution for Tape backup – LTO-4• Maintain security/share rights for network.• Maintain GPO within Microsoft Active Directory environment.• Create login scripts for ease of configuration of end users’ settings.• Create and assign policies for Citrix Metaframe 4.0 and XenApps 5.0.• Maintain over 60 servers for high availability environment.• Support for NextGen HealthCare System (EPM and EMR solution).• Exchange 2003 Administration/Support in clustered environment.• RightFax Administration/Support.• Blackberry Server and Smartphone Administration/Support; good Enterprise Server Support for other Smartphone.• Work with several State and Federal Agencies to ensure system compatibility (DHS, DCFS, DASA).

• Lead help desk personnel with positive attitude to ensure great customer service simultaneously maintaining a low ticket count. • Traveled to various offices to provide computer, network, and/or phone support to ensure minimal downtime. • Provided server engineering support on projects including printer server implementation and upgrades of Symantec 10.x.• Help select and implement standardized hardware.• Create Ghost images for the standardized hardware.• Attended training for implementation of Microsoft System Center Configuration Manager as well as System Center Operations Manager.