Oversaw the daily operations of a thriving child care center that specializes in STEM learning, catering to a sizable enrollment of over 100 children while also leading a team of staff members. My focus was on delivering exceptional care and ensuring a nurturing environment for the children under our supervision. Developed strategic plans for long-term growth of the center while maintaining operational efficiency.Utilized CRM platforms to efficiently manage customer data, and communicate with new and existing customers.Engaging with and handling any issues regarding parents or staff, scheduling employees, and all receptionist duties.Promoted positive relationships between parents, staff, and community partners through effective communication and problem-solving skills.Sales, I proactively initiate contact with prospective leads, persuading them to schedule a tour to view the facility. I was responsible for converting interested visitors into enrolled customers. Onboarding of new staff and customers.Conducted monthly customer surveys to gather feedback, and proactively modified or enhanced policies and procedures as needed. My focus was on optimizing processes and procedures to increase customer satisfaction.Advertising And Marketing

• Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.• Monitored front desk traffic to support customer satisfaction.• Performed data entry and administrative duties such as filing, scanning documents, updating databases.• Opened and closed main office in alignment with established security procedures.• Processed payments received from customers via cash or credit card transactions accurately and efficiently.

I volunteered at an after school program that allowed me to tutor kids on subjects such as reading comprehension and math. I also had the chance to mentor/help them with other things going on at home/school in the process.