*Develop and implement outreach strategies to companies.*Provide advisory services to employers on Fair & Progressive Employment Practices.*Develop and reinforce partnership programmes.*Assess and profile progressive companies for media publicity.*Facilitate research on HR best practices.*Identify and develop appropriate guides and toolkits for employers.*Conceptualise and administer conferences and awards.*Administer and promote Tripartite Standards and OneWorkplace programmes.*Conduct briefings and trainings.*Managing retrenchment and JSS related cases.

*In-charged of the recruitment, training and performance evaluation of a team of 8 customerservice officers. *Responsible for service recovery for public complaints from walk-in customers and othermedium such as emails and write-ins.*Performed employer servicing to companies requiring staffing needs and employment-related advice.*Planned and implemented recruitment events of different scales and variety of jobs to caterto the diverse backgrounds of jobseekers. *Delivered career counseling and coaching to jobseekers with multiple and complex employment barriers.*Prepared management reports and funding papers for presentations to top management.*Administered Re-employment Support Scheme and delivered presentations to companies on the benefits of the scheme.

*In-charged of the recruitment, training and performance evaluation of a team of 8 customerservice officers. *Responsible for service recovery for public complaints from walk-in customers and othermedium such as emails and write-ins.*Performed employer servicing to companies requiring staffing needs and employment-related advice.*Planned and implemented recruitment events of different scales and variety of jobs to caterto the diverse backgrounds of jobseekers. *Delivered career counseling and coaching to jobseekers with multiple and complex employment barriers.*Prepared management reports and funding papers for presentations to top management.*Administered Re-employment Support Scheme and delivered presentations to companies on the benefits of the scheme.

*Outreached to companies on the benefits of the ‘People for the Jobs Traineeship’(PJTP) programme.*Serviced existing companies through regular company visits and excellent follow-ups.*Organized recruitment events and performed job matching for screened candidates.*Generated management reports and surveys for presentations to top management.*Administered the PJTP applications and answered public queries on the programme.*Conducted regular audits on approved applications to ensure no fraudulent cases.

*Managed both local and overseas advertising agencies’ and direct advertisers’ accounts, which include monitoring of payments against credit terms, limits and collaterals to help minimized the credit exposure of the organization.*Mentored and provided OJT to junior staff on systems and procedures.*Ensured daily operation readiness so that papers can be published on time.*Provided timely follow-up and support to ensure timely payments while fostering a strong win-win relationship with advertisers.*In-charged of vetting advertisement copies to ensure strict compliance with statutory regulations.*Developed and implemented order fulfilment systems and procedures as well as prepared management reports.