In getting back to my healthcare roots, my role with Kaiser, I serve in a support role assisting multiple clinical departments in administering physician daily appointment schedules, modifying daily reports, and verifying rounds/triage report logs are updated with accurate patient data.♦Execute new physician onboarding procedures; new-hire orientation, tools, and order equipment. Liaise between HR department and physicians and verify all proper credentials and documentation obtained. ♦Foster and maintain strong relationships rapidly building rapport with members and patients. Identifies needs and resolves issues.♦Enter data into system with pinpoint accuracy. ♦Composes comprehensive daily/monthly reporting leveraging tools/features within MS Office Suite.♦Serve as trusted liaison between physicians and third-parties, effectively providing critical information as required.♦Adeptly compose detailed correspondence for physicians; memos, presentation material, meeting minutes, and physician evaluations with meticulous attention to detail.♦Key coordinator for catering, meeting schedules, material/agenda preparation and necessary travel arrangements. ♦Proficiently adhere to stringent company policies and procedures, and consistently ensure the highest quality and safety.♦Identify and promptly report safety/working hazards, accidents, and incidents to senior leadership.♦Collaborate and with cross-functional teams to ensure quality patient care, safety, and pinpoint accuracy for processes and procedures and provisioned medications.♦Work closely with vendors and providers, ensure consistency and timely delivery of goods and services.

As a Service Delivery Coordinator, I led execution of complex implementation projects to implement Fiber/Optical/IP Engineering network designs, equipment, building authorizations, financial transactions, and third-party leases for company providing mission-critical bandwidth across a 133K mile global network.♦Systematically facilitated and organized largescale and multi-faceted projects with internal teams and verified on-time and precise delivery.♦Liaised between cross-functional teams; internal field/engineering and external customers on service installations to ensure complete customer satisfaction.♦Adeptly performed post-installation customer support. Troubleshot, diagnosed, and managed escalations to provide thorough and timely resolution. ♦Generated detailed new service proposals to drive business growth. ♦Reliably coordinated implementation schedule and provided status/updates to customers and stakeholders. ♦Ensured timely response to customer questions and concerns via email and conference calls for consistent communication. ♦Established departmental objectives and formulated comprehensive reporting on project progress/milestones.

Temporary contract while seeking FT employment

Responsible for managing the complete life cycle of moderately-to-highly complex projects, including approval, planning, execution, and closeout to ensure planned results are achieved on time. Develop budgets, timelines, and ensure progress to plan, as well as track critical project achievements. Work with vendors and team to establish and achieve goals. Coordinate the activities of a cross-functional team including exempt and non-exempt employees.

♦ Tested and validated Set-Top-Box software releases per software test procedure documents or verbal instructions. ♦ Employed simulations and tested equipment to perform tests to include use of the Mini Uplink to pair beta smart-cards to receivers, and used the Advance Data Inserter (ADI) to spool streams for software download. ♦ Specialized in performing Integrated Receiver Decoder (IRD) tests using the Mink Uplink to spool related commands. ♦ Developed a technical document on Customer and Factory Mode that was used as a referral document by the technicians. Served as a team member to the engineering group to test standards.

Originally hired to provide online support as second person hired for call center serving CHI hospitals. Provided online end-user support for procurement and other business related areas. Ensured proper handling of requisitions and related inquiries.Promoted to inspect, maintain, and repair different types of medical equipment at Porter Adventis Hospital (part of CHI) used to diagnose and treat disease. Performed routine checks and trained staff to safely operate equipment.♦ Assisted IT Department with entry-level tasks, such as getting computers back online and installing computer software.♦ Ensured full compliance with government mandated regulations and completed required paperwork to document preventative maintenance and calibration specifications. This helped hospital pass JCAHO audits.

Originally hired by Hewlett-Packard. Started in the call center as a technical expert, explaining technical products and communicating with engineers. Received a series of promotions. Provided sole support to “Top 10 Revenue,” multimillion-dollar account (Sprint). Would simulate customer experience utilizing identical equipment to identify and solve technical problems. Functioned as Project Manager to open new Sprint stores, traveling extensively to install equipment and train Sprint representatives on using and calibrating it. Assisted Sprint representatives in meeting productivity and quality metrics. Coordinated various local processes and procedures for multiple geographic locations. ♦ Recommended best-in-practice processes and procedures and worked to implement change and drive efficiency. Successfully fielded 95% of online technical support questions related to software and hardware functionality without escalating call. ♦ Consistently received excellent scores on customer evaluation surveys. Surveys were sent out after each customer interaction.♦ Secured certification as Agilent Systems/Applications Engineer.♦ Performed analysis for Sprint and produced cost-effective solutions. Saved company money in shipping costs by helping create network that allowed any Sprint store to access Web site and download latest software upgrades and versions. Acted as primary point of contact for Sprint stores relating to software issues. ♦ Improved online service rate and lowered call abandonment rate by helping to hire third-party service to install equipment and conduct training.