Derrick Brown Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

- Consulted with sales team and clients to discuss business needs and design solutions to align with needs- Designed and implemented solutions for clients- Escalation for professional services and support desk teams- Mentor to other professional services team members, sales engineers, and senior members of support desk team- Provide thorough documentation of implementation as well as technical handoff to Technical Leads post project implementation

Houston, Texas Area

- Tier 3 escalation for support desk- Diagnose and resolve network connectivity issues on Cisco, SonicWall, Meraki, and other network equipment pertaining to Site-to-Site VPN, remote user VPN, Point-to-Point circuits, and VLANs- Diagnose and resolve backups issues for Veeam, Axcient, Intronis, and Datto- Consulted with projects team on design- Maintained customer SAN: including firmware upgrade, creating/deleting/re-sizing/presenting LUNs- Maintained VMware infrastructure: including version upgrade, troubleshooting, problem resolution

Houston, Texas Area

- Implement backup systems that provide backup rotation with required data retention integrated between Veeam and Symantec Backup Exec- Designed / Implemented / Maintained all banking services customer’s VMware infrastructures- Designed / Implemented / Maintained all banking services customer’s storage infrastructures- Consulted with clients on business needs and possible solutions

- Implement backup systems that provide backup rotation with required data retention integrated between Veeam and Symantec Backup Exec- Designed / Implemented / Maintained all banking services customer’s VMware infrastructures- Designed / Implemented / Maintained all banking services customer’s storage infrastructures- Consulted with clients on business needs and possible solutions

Assist NetSys Technologies Inc. in moving forward with technology. Always looking for new solutions and new technology to help our customers streamline their day to day IT activities.- Consulted with executives and engineers to designate areas of growth for customers • Led move into virtualization with VMWare • Led move into shared storage- Led team in creating and implementing policies and procedures to obtain the CompTIA Security Trustmark certification- Responsible for maintaining and implementing in-house managed services platform- Worked with executives to plan for internal hardware/software replacements and upgrades

- Led teams in migrating Active Directory from 2003 to 2008, 2008 R2, and 2012- Design, implemented, and tested VMware SRM- Responsible for all design of VMware Infrastructure for customer and internal implementations- Led Exchange migration from 2007 to 2010- Consulted with clients on business needs and possible solutions

- Designed and implemented Business Continuity/Disaster Recovery plan for customers- Implemented backup systems that provided daily/weekly backup with required data retention- Led Exchange migrations from 2000/2003 to 2007/2010

- Provided technical support for several client IT infrastructures- Diagnosed hardware, software, and connectivity issues within Windows and Novell environments- Engaged priority 1 issues, with responsibility of timely resolution and documentation- Learned Motorola Vanguard routers and deployed to frame relay and point to point networks- Learned Cisco routers and deployed to frame relay and point to point networks

- Assisted in deployment of desktops and servers- Assisted in deployment of applications

Electrical Engineering

Mechanical Engineering