Derrick Watson

Derrick Watson Email and Phone Number

Houston Area Manager at Westlake Flooring Services @ Westlake Financial
Derrick Watson's Location
Greater Houston, United States
Derrick Watson's Contact Details

Derrick Watson work email

Derrick Watson personal email

n/a

Derrick Watson phone numbers

About Derrick Watson

Resolute leader with 20+ years of operational management and B2B sales coupled by a continuous record of producing outstanding results. Adept at growing company revenues, decreasing operating costs, refining daily processes, and forging strong relationships among internal and external business partners. Demonstrated ability to manage concurrent projects on tight timelines across various industries while consistently exceeding expectations. Specialties:B2B Sales Salesforce (CRM)Call Center-Inbound/OutbondTeambuilding & Staff DevelopmentWarehouse/Logistics/Supply ChainRecords/Data ManagementInventory Management (WMS) Microsoft Office ApplicationsEDI ManagementWholesale TradingP&L ManagementOSHA Compliance TrainingRetail Link CertifiedMaxLoad Pro (Cargo Software)GS1 US / 1Sync AS 300/400Change ManagementOracle SoftwareKaizen/Lean/6S

Derrick Watson's Current Company Details
Westlake Financial

Westlake Financial

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Houston Area Manager at Westlake Flooring Services
Derrick Watson Work Experience Details
  • Westlake Financial
    Houston Area Flooring Manager
    Westlake Financial Jan 2015 - Present
    Greater Houston
    Providing best-in-class customer service to area auto dealerships looking to expand their inventory through financing. Primary focus is to develop relationships and help businesses grow by educating, setting expectations, and mitigating risk. •Awarded Area Manager of the Year 2023 for overall growth, profitability, and customer service •Increased portfolio size from $0 to $30 million and over 100 accounts via aggressive sales and marketing•Three-time recipient of annual Century Club Award for growth, customer service, and profitability •Developed standard daily operating procedures increasing portfolio performance by 35% year over year
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  • Focus Services
    Director Of Operations
    Focus Services Jan 2013 - Nov 2015
    Roy, Utah
    Orchestrated daily operations of 120 agents for both inbound and outbound B2B sales calls for CenturyLink. Functioned as a liaison between CenturyLink and Focus Services for all sales quotas, training, FCC requirements, and technical guidelines.•Doubled sales conversion rate from 7 sales to 15 sales per 100 calls through enhanced scripting•Elevated and sustained overall customer satisfaction index from 6.45 to 9.55 out of 10•Decreased attrition 22% by improving training practices, culture, and overall agent experience •Captured CenturyLink outbound business sales contract doubling daily agent hours and billing rate
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  • Sonicscrubbers
    Operations Director
    Sonicscrubbers Jun 2007 - Dec 2012
    Conducted operations between multiple warehouse locations with international and domestic distribution. Controlled assembly and production, retail packaging, inventory, transportation, supply chain, P&L, and call center operations.•In-sourced warehouse and transportation management, generating annual savings of $360,000 •Initiated call center procedures that resulted in a 100% answer rate and 98% customer service rating •Earned Walmart Preferred Vendor Status for 100% on-time and accurate deliveries of time critical projects •Optimized vendor compliance and EDI standards saving $125,000 in retail charge backs annually
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  • Foods Etc.
    Partner / Company Director
    Foods Etc. 2003 - 2007
    Operated three full-service retail grocery store locations. Implemented and streamlined all daily operations which included financial reporting, accounting, purchasing, pricing, advertising, merchandising, recruiting, and hiring. •Constructed and executed accounting and budget practices, providing real time sales, inventory, and P&L•Reduced operational expenses by $384,000 (38%) with refined daily processes and lowered labor costs •Boosted sales 33% annually through measured pricing strategies, product procurement, and merchandising•Expanded company from one location to three locations in under three years
  • Enterprise Rent-A-Car
    Area Manager
    Enterprise Rent-A-Car 1998 - 2003
    Bakersfield, Ca
    Led 85 employees between ten retail locations. Oversaw distribution, depreciation, movement, and resale of 850 fleet vehicles quarterly. Routinely audited company financials and established new business through aggressive and tactical marketing.•Maintained highest regional retention rate of 96% via recruitment, training, and employee empowerment•Received Corporate Marketing Award 2001 for most new accounts established and overall business generated •Achieved consistent customer service rating of 94% “Completely Satisfied Returning Customers”•Secured Regional Fleet Growth Award 2002 with an average fleet increase of 62%
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  • Us Air Force
    B-1B Systems Engineer, Flight Line Expeditor
    Us Air Force 1992 - 1998
    Abilene, Texas, United States
    Directed 45 airman and 18 aircraft ensuring all personnel followed strict safety protocols. Coordinated all aircraft repairs, NDT inspections, and scheduling of specialized maintenance teams to guarantee aircraft was safe for flight.•Selected for Officer Training School from a pool of 25,000 applicants to fill 500 openings •Chosen Dyess Air Force Base Airman of the Year 1994 •Scored five out of five rating on all Enlisted Performance Reports •Improved on time take off percentage from 94.7% to 98.5%
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Derrick Watson Skills

Management Team Building Leadership Operations Management Inventory Management Sales Logistics Training Customer Service Team Leadership Account Management Customer Satisfaction New Business Development Marketing Budgets Microsoft Office Sales Management P&l Management Supply Chain

Derrick Watson Education Details

Frequently Asked Questions about Derrick Watson

What company does Derrick Watson work for?

Derrick Watson works for Westlake Financial

What is Derrick Watson's role at the current company?

Derrick Watson's current role is Houston Area Manager at Westlake Flooring Services.

What is Derrick Watson's email address?

Derrick Watson's email address is dw****@****ers.com

What is Derrick Watson's direct phone number?

Derrick Watson's direct phone number is +156221*****

What schools did Derrick Watson attend?

Derrick Watson attended Angelo State University.

What skills is Derrick Watson known for?

Derrick Watson has skills like Management, Team Building, Leadership, Operations Management, Inventory Management, Sales, Logistics, Training, Customer Service, Team Leadership, Account Management, Customer Satisfaction.

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