Derrick Weaver

Derrick Weaver Email and Phone Number

Advisory Software Engineer @ HCL Technologies
Raleigh, NC, US
Derrick Weaver's Location
Raleigh, North Carolina, United States, United States
Derrick Weaver's Contact Details
About Derrick Weaver

Senior Software Engineer with support, product design, documentation and customer escalations management experience. Prioritize customer sat in all individual and leadership roles from individual problem resolution to overall product/services customer complaints.Continuing to pursue leadership roles in customer support and product design/implementation in both pre- and post-sales functions.

Derrick Weaver's Current Company Details
HCL Technologies

Hcl Technologies

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Advisory Software Engineer
Raleigh, NC, US
Derrick Weaver Work Experience Details
  • Hcl Technologies
    Advisory Software Engineer
    Hcl Technologies
    Raleigh, Nc, Us
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  • Hcl Technologies
    Advisory Software Engineer
    Hcl Technologies Sep 2018 - Present
    Noida, Uttar Pradesh, In
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  • Ibm
    Advisory Software Engineer - Customer Support Team Lead - Websphere Portal
    Ibm Mar 2013 - Aug 2018
    Armonk, New York, Ny, Us
    Lead individuals and teams as part of a cross-functional team supporting an Enterprise Level web presence solution.Serve as an escalation point for critical issues and premier customers.Drive feedback on product and documentation solutions.Contribute to planning and testing strategies focused on product improvement.
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  • Ibm
    Staff Software Engineer And Team Lead - Lotus Sametime
    Ibm Dec 2010 - Mar 2013
    Armonk, New York, Ny, Us
    Lead individuals as part of a cross-functional team supporting a complex messaging solution.Serve as an escalation point for critical issues and premier customers.Drive feedback on product and documentation solutions.Contribute to planning and testing strategies focused on product improvement.
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  • Ibm Swg/Wplc
    Staff Software Engineer - Customer Support And Escalations - Websphere Portal
    Ibm Swg/Wplc Jan 2004 - Dec 2010
    WPLCIn addition to software engineer duties, provide customer focal point for Level 2 support as Staff Software Engineer to internal and external customers/stakeholders for Mobility and Portal Solutions offered by IBM. Interface with all relevant teams to expedite resolution of Critical Situations & Complaints.Led team efforts to develop software engineering solutions for large/impacted customers.Engineered reporting process to maintain accurate customer status reporting to management.Ensured accurate and thorough documentation for current and historical customer issuesPromoted relationships with multiple IBM stakeholders towards resolution of customer issues.Participated in Design Sessions for planning of future releases for product.Maintained Subject Matter Expert status within team and provided product expertise to peers.Mentored incoming team members on processes and technologies relating to the position.
  • Ibm Swg/Wplc
    Staff Software Engineer - Customer Support And Escalations - Websphere Everyplace Access (Mobility)
    Ibm Swg/Wplc Jan 2002 - Jan 2004
    ENTERPRISE ACCESS SOFTWARE SUPPORTResponsible for problem determination, root cause analysis, and solution delivery. Responsible for implementation of solutions generated by Level 2, development, and technical sales teams. Demonstrated excellent customer relations and project management skills. Assisted with customer installation and migration issues for Mobile Synchronization and VPN installations.Coordinated development and customer efforts to deliver product fixes and enhancements.Applied new/existing technologies to capture tracing/config information for problem determination.Managed updates in RETAIN/CCWin/BPS/CMVC and provided timely reports to interested parties.Coordinated testing and delivery schedules of custom and minor release fixes for product.Implemented team processes for Feature/IOR process promoting product evolution.Provided customer feedback to development/test teams to assist in the design and testing process.
  • Nortel Networks
    Senior Application Integration Specialist
    Nortel Networks Jan 2000 - Jan 2002
    Ca
    Managed the integration process of numerous projects for corporate-critical web-based applications into the Secure Access Model (SAM) Infrastructure. Jointly responsible for implementation of application security infrastructure that protects $675M of Nortel Networks eBusiness Business to Consumer (B2C) revenues. Interfaced with Web-enabled application owners to define application security requirements and set expectations for the SAM infrastructure.Identified opportunities in the security infrastructure related to customer requests for improved performance and/or functionality.Planned and executed the Application Integration process ensuring applications' smooth transition to the SAM environment.Developed support facilities based on evolving technology and policies to ensure proper execution of Application Integration process.Provided increased security efficiencies to the customer through proper application of technology and resources, resulting in application performance improvements averaging 65 % - 100%.
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  • Decision Consultants, Inc
    Ebusiness Consultant
    Decision Consultants, Inc Jan 1999 - Jan 2000
    eBusiness PracticeEngaged prospective and current customers to define and evolve software design requirements. Participated in development efforts for external projects, both on location and in-house. Utilized skills in OOA/D, UML, Java, Oracle, HTML and WebObjects to contribute to requirements gathering and object design. Consulted with clients to document application functional requirements.Managed customer interactions/meetings regarding design and progress reporting.Participated in Object Design sessions utilizing UML/Rational tools and technologies.

Derrick Weaver Skills

Integration Enterprise Software Websphere Java Cloud Computing Software Engineering Software Development Team Leadership Java Enterprise Edition Windows Troubleshooting Oracle Software Documentation Software Project Management Security Xml Testing Web Applications Mobile Devices Incident Handling Sdlc Requirements Analysis Cross Functional Team Leadership Escalation Management Websphere Portal Architectures Architecture Enterprise Architecture

Derrick Weaver Education Details

  • University Of New Brunswick, Fredericton
    University Of New Brunswick, Fredericton
    Business Administration; Marketing And Finance
  • Information Technology Institute
    Information Technology Institute
    Information Technology
  • Saint John High School
    Saint John High School

Frequently Asked Questions about Derrick Weaver

What company does Derrick Weaver work for?

Derrick Weaver works for Hcl Technologies

What is Derrick Weaver's role at the current company?

Derrick Weaver's current role is Advisory Software Engineer.

What is Derrick Weaver's email address?

Derrick Weaver's email address is de****@****att.net

What schools did Derrick Weaver attend?

Derrick Weaver attended University Of New Brunswick, Fredericton, Information Technology Institute, Saint John High School.

What are some of Derrick Weaver's interests?

Derrick Weaver has interest in Science And Technology, Environment, Economic Empowerment.

What skills is Derrick Weaver known for?

Derrick Weaver has skills like Integration, Enterprise Software, Websphere, Java, Cloud Computing, Software Engineering, Software Development, Team Leadership, Java Enterprise Edition, Windows, Troubleshooting, Oracle.

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