• Travel to markets in the North & South-Central region to develop business, educate, and to gain product awareness about our immigration solutions• Partner with some of the largest IT staffing firms in the country to help them deliver immigration solutions to their clients.• Negotiate with direct clients and channel partners to establish rates, contract terms, and fees• Provide customized immigration solutions to our customers• Establish and improve internal program processes• Resolve outstanding issues with appropriate parties, including Human Resources, the employee, outside counsel, government agencies and foreign embassies• Act as a middleman between our customers and Populus Group’s internal immigration counsel on acquiring work authorization visas.• Work closely with HR and Recruiting in hiring process involving sponsorship• Assist in obtaining documents necessary for a work permit/visa application (birth certificates, marriage licenses, resumes, etc)• Consult with outside immigration counsel for clarification on immigration trends• Ensure all participants meet customer and governmental requirements

Responsible for generating new business relationships by implementing effective sales and marketing strategies, and developing a portfolio of accounts with recurring, high-volume recruitment needs. I was also responsible for sourcing and screening candidates based on the employer’s exact specifications, in a fast-paced performance-based environment that required me to handle multiple duties, while meeting monthly individual and team goals.• Marketed staffing and training services to employers in key industries to secure new accounts and job openings.• Built a pipeline of qualified candidates to fill open positions with employers.• Screened job candidates according to the job requirements, refer them to interviews, and follow-up with the employer.• Advise candidates on how to prepare for interviews.• Expanded relationships with existing business customers and market additional services that would benefit them.• Network with businesses, trade associations and other groups to develop new employer relationships.• Achieved the monthly placement targets and report on results.• Responsible for responding promptly and professionally to customers.• Performs other duties as assigned by the management and required by the position.

Responsible for catering to a variety of customers, such as builders, homeowners, and renters, looking to replace a large and small area of damaged flooring. I was required to have in-depth knowledge of multiple flooring types as well as your standard inventory and basic installation techniques so I could can answer questions appropriately. Responsible for floor installations, coverings, maintenance and repair. I was also responsible for delivering other flooring materials such as self-installed area rugs and carpet runners. I was required to uphold an excellent level of customer service at all times. • Working effectively as a member of a cooperative team in order to provide outstanding customer service to clients. • Organized and maintained a sales quote log effectively to ensure adequate deliveries and specifications of the job to be done. • Exceeding and meeting the quota of $1,500 in sales daily.• Explains qualities of various rugs and carpets, such as composition, method of fabrication, and wearing qualities.• Measure and sell floor in customer’s home and business while being the company’s floor-covering estimator. • Estimated, measured, and prepared floor surfaces for installations or repairs. • Assuring adequate and precise installations.• Performed work as required in support of general and custom installations

Responsible for technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. • Answered inbound calls providing technical support to over 100 customers daily; ensuring customer expectations and requirements are met• Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet• Accurately processed and recorded call transactions using a computer and designated tracking software• Offered alternative solutions where appropriate with the objective of retaining customers and client’s business • Maintained an average handle time of 3 minutes for each inbound call while ensuring customer satisfaction • Floor walker for team of 20; took escalated calls, made management level adjustments on the account