* Ensure customer relationships are positive and deep within all accounts* Create materials for and conduct sales presentations to customers*Manage customer inventory (VMI) for Hydraulic Adapters and Hydraulic Hose Assemblies* Ensure customer service requirements are met* Generate new business with new or existing customers* Ensure technical requirements for the customer are met* Assist with on-site troubleshooting of customers' concerns*… Show more * Ensure customer relationships are positive and deep within all accounts* Create materials for and conduct sales presentations to customers*Manage customer inventory (VMI) for Hydraulic Adapters and Hydraulic Hose Assemblies* Ensure customer service requirements are met* Generate new business with new or existing customers* Ensure technical requirements for the customer are met* Assist with on-site troubleshooting of customers' concerns* Routinely interacts face-to-face with customers to foster strong relationships and maintain satisfaction may handle customer returns * Work with local customers to identify, quote, engineer, and close product and solution sales* Provide technical support as required* Work with Sales Manager to provide business planning to reach product and sales goals * Work with and coordinate vendor resources to build relationships and support sales* Personally accountable for time allocation and priorities to reach goals and applying efforts to high ROI opportunities* Maintain appropriate relationship with key suppliers Show less

• Human Resources Generalist work related to: scheduling, orientation, onboarding paperwork, payroll questions, and general questions related to pre-employment screening, employment, and onboarding• Full cycle Recruitment (sourcing to hiring to onboarding) of hourly people and direct-hire for manufacturing, production, assembly, and entry level clerical and administration positions

• Developing sales territory • Growing and maintaining Rotating Equipment Sales • Building and sustaining strong customer relationships • Identifying new sales / service opportunities within the territory • Interacting with internal company resources to achieve goals

• Supervise and oversee daily activities in the warehouse and office for aftermarket automobile glass manufacturer• Responsible for inventory accuracy; reviews inventory movement (lost sales, new parts offering, and cycle counts) to ensure inventory accuracy and offering; and communicates with the Supply Chain function as necessary• Primary point-of-contact for customers, as well as conduct weekly visits to customer locations to maintain positive supplier relationship•… Show more • Supervise and oversee daily activities in the warehouse and office for aftermarket automobile glass manufacturer• Responsible for inventory accuracy; reviews inventory movement (lost sales, new parts offering, and cycle counts) to ensure inventory accuracy and offering; and communicates with the Supply Chain function as necessary• Primary point-of-contact for customers, as well as conduct weekly visits to customer locations to maintain positive supplier relationship• Accountable for development of driver routes by completing and effectively utilizing the Route Analysis and KPI performance reports• Maintain strict compliance with all safety policies and actively promotes a safety driven environment• Perform equipment safety inspections as required by Company policy for all material handling equipment and delivery vehicles and that any maintenance is completed in a timely manner• Responsible for the hiring and training of new employees in compliance with existing policies and procedures• Lead, motivate, and develop direct reports to create a positive work environment• Receive customer orders for pickup and/or distribution and process, inspect and approve product returns• Accountable for maintaining warehouse/driver safety training records; works with HR and Safety Manager on any MVR (Motor Vehicle Report) issues• Perform warehouse/driver duties as required to meet customer needs Show less

• Oversee and manage all daily Parts Operations, including Purchasing, Inventory Control, Warehousing, Shipping and Receiving for two (2) parts distribution centers in IL and GA• Establish parts inventory levels of 40,000+ SKUS ($18M) and balance those levels for maximum turnover • Direct shipping (140+ common carrier and LTL shipments daily) and receiving (3~5 containers daily) efforts to ensure timely processing• Create, enforce and monitor guidelines (SOPs) for all… Show more • Oversee and manage all daily Parts Operations, including Purchasing, Inventory Control, Warehousing, Shipping and Receiving for two (2) parts distribution centers in IL and GA• Establish parts inventory levels of 40,000+ SKUS ($18M) and balance those levels for maximum turnover • Direct shipping (140+ common carrier and LTL shipments daily) and receiving (3~5 containers daily) efforts to ensure timely processing• Create, enforce and monitor guidelines (SOPs) for all distribution functions• Continuous measurement and management of sales initiatives to understand the outcomes and continue to drive toward stated objectives and increase profits• Supervise 30 employees and temporary workers• Administer Parts Marketing functions to identify new parts business, new vendors, suppliers and manufactures and negotiate terms and pricing, saving 18% and quicker delivery • Draft and distribute communications to executive level audience including customers and internal stakeholders• Promoted from Parts Marketing Specialist to current position after 7 months of employmentParts Marketing Specialist • Responsible for creating marketing programs to increase parts sales and profitability • Use full Microsoft Office Suite and internal database systems to create and maintain reports/documents • Provide support/answers to incoming phone calls and e-mails pertaining to: Dealer questions, product knowledge, Field Sales and Service Representative concerns, and special project support as needed • Building a team that works together to execute the internal office strategies of supporting our team, working well with other departments within the organization and providing the informational and technical needs • Create and instruct an on-site and off-site company website training class for company personnel and customers, increased online customer parts orders 75% Show less

TigerDirect.com, Jefferson, Georgia Corporate Account Manager State of Tennessee Labor and Work Development, Chattanooga, TennesseeVolkswagen Group of AmericaAssessment/Interviewer I

• Prepared and tracked customer orders online from manufacturers, provided real-time delivery information• Fostered communication between customers and other departments within the organization to resolve conflict• Retrieved and processed customer parts orders via telephone, email and fax • Researched and determined replacement parts required, according to inspection of old parts, customer requests, or verbal descriptions of equipment/part malfunction, prepare price… Show more • Prepared and tracked customer orders online from manufacturers, provided real-time delivery information• Fostered communication between customers and other departments within the organization to resolve conflict• Retrieved and processed customer parts orders via telephone, email and fax • Researched and determined replacement parts required, according to inspection of old parts, customer requests, or verbal descriptions of equipment/part malfunction, prepare price quotes • Second-sourced parts company-wide (10 branches) as well as more affordable aftermarket alternatives for backordered items• Maintained customer backorder reports in conjunction with manufacturers’ reports, ensuring minimal downtime on backorders• Arranged customer credit payments or obtained credit authorization for customer returns, increased turnaround time from 30-day average to 7 days• Mediated communication between customers and manufactures, promoted better buyer-supplier relationship• Reorganized warehouse system and made operations flow more efficiently• Influenced 60% of manufacturers to allow smaller quarterly returns instead of standard yearly returns• Scored 8.8 (average) on scale of 10 for annual performance reviews Show less

• Managed all aspects of customer purchases, which included requests for parts, returned goods, price quotes, issued purchase orders, ensured expedient shipment of products to customers, customer service follow up and created customer satisfaction survey• Created and instructed an on-site and off-site company website training class for company personnel and customers, increased online customer parts orders 75%• Provided technical assistance in regards to parts, answered… Show more • Managed all aspects of customer purchases, which included requests for parts, returned goods, price quotes, issued purchase orders, ensured expedient shipment of products to customers, customer service follow up and created customer satisfaction survey• Created and instructed an on-site and off-site company website training class for company personnel and customers, increased online customer parts orders 75%• Provided technical assistance in regards to parts, answered inquiries that pertained to parts manuals, blueprint designs, answered questions concerning company online ordering system and parts cataloging • Lead-role in customer returns department and reduced credits by an average of $1200 (monthly) and still maintained 93% customer service quality index rating on returns• Initiated the development and design of an online parts book library and parts ordering system, that enabled associates and customers to perform their duties and share information more effectively as well as place their own orders• Maintained back order reports and developed solutions for quicker turn around on backorders, decreased delivery time from 10 ~ 14 days to 3~5 days through second-sourcing, aftermarket alternatives or machine/upper-level part scavenging• Interacted and consulted with sales, service, marketing, and IT personnel for parts marketing strategies increasing parts sales by 30%• Scored 4.3 (average) on scale of 5 for annual performance reviews Show less