Derrick Keith Email & Phone Number

Chicago, IL, US

North Chicago, IL, US

• Work with customers and/or Applications Manager to create applications to fill business needs of the University.
• Maintain numerous of third party applications throughout the University.
• Maintain existing.NET applications written in VB.NET, C#.
• Maintain numerous of automated scripts written in Powershell and CURL.
• Build custom web services, console applications, and web applications (Cradel to grave).
• Maintain Ellucian Colleague UI, Ellucian Colleague Web API and Ellucian Colleague Self Service by patching and promoting new versions to all environments.

Libertyville, Illinois, US

• Was contracted to work on building custom features to.NET applications.

Libertyville, Illinois, US

• Analyze user requirements to derive software design and performance requirements.
• Design and code new software or modify existing software to add new features.
• Debug existing software and correct defects.
• Integrate existing software into new or modified systems or operating environments.
• Develop simple data queries for existing or proposed databases or data repositories.
• Develop or implement algorithms to meet or exceed system performance and functional standards.

• Collaborates with a small team to develop/enhance/re-factor software application.
• Develops program logic for new applications
• Analyzes and modifies logic in existing applications.
• Codes, tests, debugs, documents, implements and maintains software applications.
• Ensures that system improvements are successfully implemented.
• Analyzes requirements, and translates business requirements into product designs.

• Wrote interface software utilizing common Windows operating system protocols between VersaCall system and third-party software packages.
• Created documentation on customer software, and system VT2000 installation procedures, customer support on VT2000 system, and any other questions.
• Developed custom manufacturing reporting software.

• Provides level one troubleshooting. Accurately assesses the user's issue or problem.
• Keep current on most recent changes and/or upgrades of systems.
• Maintain computer laboratories functional.
• Monitor and maintain computer network functional.
• Maintain website.
• Manage hardware capacity and performance and assess hardware needs.

San Bernardino, CA, US

• Ensured user satisfaction by providing telephone and in person technical support in a professional environment.
• Assessed reported issues from users and resolved all issues promptly.
• Maintained an inventory of all hardware and software.
• Assisted in training new employees and serve as go-to person for the new employee.
• Asked the user well thought out or detailed questions and carefully listened to the user's response to fully comprehend the need, and best resolve the problem.
• Researched user problems/issues to increase personal knowledge and familiarity to highest level of support possible.