Derrick Rodgers Email and Phone Number

I structure project management of internal wiring/cabling projects for companies nationwide. Weekly, I coordinate 70-80 internal wiring projects with subcontractors. I communicate within the Granite team to project managers about the scope of work for each project. I have spearheaded multiple new projects with big clients, such as TJX Corporation, Luxottica and Bed Bath & Beyond. I conduct 16 tickets daily for clients. I ensure customers are communicated with in real time about scheduling of technicians, completion of projects, and project obstacles. I also communicate with customers/partners verbally and with written documentation about the status of internal wiring projects. Ultimately, I verify project completion and identify the next goals for the customers. Notable Achievements:In my time at Granite, I have been a two-time department employee of the week for the network integration team meeting goals on both tickets worked and billing completed during the week. I lead the team in both tickets completed and calls completed during the week. I was promoted to a level 2 Network Integrations Project Coordinator in April 2021 for solving complex special projects while maintaining assigned daily workload.

I supervised group of 10-12 technicians in answering customer’s needs with troubleshooting and maintenance of their security systems. I coordinated and facilitated weekly team meetings to meet company standards for metrics. I was responsible for hiring and firing within the team I supervised. Each of my teams maintained 10-12 technicians. I helped with team training for growth and development of technicians. Each week and month, I facilitated metric meetings for each technician. I helped verify technicians were on track to meet monthly company and self-created goals.During my time at SimpliSafe, I developed and implemented a tool for supervisors, company-wide, to collect weekly and monthly metrics of technicians. This tool helped supervisors organize and maintain weekly metrics within the company (engagement score, net promoter score, first call resolution). These documents helped other supervisors within the company stay organized and complete monthly evaluations for technicians on their teams.Notable Achievements:I was promoted twice in company within two years (Technician to Team Lead, Team Lead to Supervisor). At SimpliSafe, I maintained excellent customer support on the phones. I was able to demonstrate masterful knowledge of the product and a willingness to learn and grow within the company. I continued to promote team excellence through professionalism and created creative ways for the team to be driven through team contests.

I helped support 4 clients in maintaining safe and healthy lifestyles. To meet these goals, I provided training and assistance to all clients in making healthy dietary choice and followed any pre-established orders by medical professionals. For Danville, I planned and supported the clients in daily activities. I also helped facilitate monitoring of client’s vitals with diabetes. During my time at Danville, I was trained to assist and deliver medication through injections as trained by medical professionals.