Derrick D. Jacks Email & Phone Number

Boston, Ma, Us

As Performance Delivery Director, I am accountable for delivering business assessments and operating model transformation. There is a heavy emphasis on aligning people, process, and technology initiatives while routinely using significant judgement on sophisticated business problems requiring advanced understanding of the functional areas involved.To carry out my mandate, I regularly interact with business leaders and their teams to deploy solutions to drive impactful business value.

Tempe, Arizona, Us

Align Technology is a global medical device company that is changing lives through better smiles.⌨ Learn more about our products at: www.aligntech.com As Business Optimization Functional Lead, I am accountable for supporting, developing, and commercializing the company’s ADAPT General Dentistry Service offering, enabling dental practices to utilize Invisalign and Align Technology’s digital tools to optimize practice workflows. To carry out my mandate, I develop and implement cohesive transformation strategies, governance frameworks, pricing structures, and scalable solutions to drive the program’s profitable commercialization on a national level.I also conduct extensive analyses of client practices to evaluate KPIs, identify consumer behaviors, optimize the customer journey, enhance digital adoption, and increase profit potential. Among my accomplishments, I have:➥ Bridged the gap between customers and internal stakeholders; ensured the customers’ needs are effectively incorporated into the product plan.➥ Interviewed dentists to identify their pain points, develop a business case and value proposition, and deliver cohesive action plans aligned with their needs.➥ Established an scalable framework for recruiting dentists into the pilot program to increase service revenue➥ Secured 4 dental practices for the ADAPT by Align Technology program, resulting in additional revenue streams➥ Developed business cases to improve the global Invisalign protocol language coding operations

Durham, Nc, Us

As Sr. Business Process Consultant, I was tasked with streamlining and simplifying complex business processes.I leveraged Lean Six Sigma, Agile, Waterfall, and change management tools to design cohesive business readiness plans, drive inter-department efficiencies and synergies, and establish new and improved processes.Here are some of the ways I’ve made positive contributions to business performance:➥ Routinely identified underperforming and labor-intensive areas ripe for automation and transformation; led a suite of automation projects within the Commercial, Government, and State Operations (CGSO) portfolio, resulting in cost savings of over $500K.➥ Analyzed and optimized business process across the Customer Service, Claims, IT, Finance, Sales, Marketing, and Project Management Organization➥ Employed lean tools and Kaizen events to facilitate over $2MM in avoided costs. ➥ Created strategic roadmaps and business cases. ➥ Facilitated cross-functional work sessions to support executives with business line planning, prioritization, and feasibility analysis.➥ Received the ‘BCBSNC Courage’ Award for fostering a collaborative team culture across key automation and systems migration projects.➥ Developed mentor-mentee relationships with junior consulting associates and lean practitioners.➥ Transformed an inflexible, 100-year-old organization into an agile, responsive, and efficient business unit capable of rapidly adjusting to evolving market dynamics.

Durham, Nc, Us

As Business Process Consultant, I was responsible for managing a suite of Enterprise Transformation Initiatives, Business Process Initiatives, and Consulting Engagements.Some of my key contributions include:➥ Developed a variance, reconciliation, and control process for the ‘Under 65’ and ‘Medicare Advantage’ segments; reduced processing errors by 65% and drove $120K+ in cost savings.➥ Streamlined the Administrative Services Only (ASO) process for the Sales and Marketing Departments; established a dedicated cross-functional team, conducted root cause analyses, and implemented a holistic solution that mitigated over $1.18MM in payouts.➥ Received the ‘BCBSNC SPOT’ Award for shaping an innovative growth strategy and overhauling outdated processes.➥ Enabled the department to reduce headcount, improve operating efficiency, and eliminate redundant processes

Ludwigshafen, De

As Logistics Operations Manager, I was accountable for overseeing and optimizing logistics and warehousing operations for the Super Absorbent Polymer Business Unit.Some of my additional contributions include:➥ Partnered with Key Account Management, Corporate Transportation, and 3PL providers to establish a rail transportation program.➥ Achieved $1.5MM in cost savings by switching from truckload shipments to railcar transport. ➥ Led a global initiative to optimize the packaging procurement process across 4 sites: Texas, Brazil, China, and Germany. Leveraged supplier qualification, field testing, and business acceptance testing to achieve over $780K in cost savings.➥ Designed an inventory dashboard that utilized SAP inventory modules to calculate warehousing KPIs and assist BASF 3PLs and freight providers with shipment and capacity planning; increased warehouse labor efficiency by 20%, equating to $15K in annual cost savings.

Ndpependent Couriers LLC supports the logistics needs of clients locally through web based resources and scheduling tools.

St. Louis, Missouri, Us

Monsanto is a sustainable agriculture company that delivers products that support farmers all around the world. Monsanto produces agricultural solutions, seeds for fruits, vegetables, and key crops - such as corn, soybeans, and cotton. I was brought on board to assist the newly formed Vegetables Division optimize its supply chain and establish KPIs for the business unit.Accomplishments include the following:In an effort to reduce SKUs in the Vegetable Division's product portfolio, I formed and led a matrixed team which consisted of members from Finance, Sales, Planning, Supply Chain, and Consulting to create a global process to identify and eliminate non-value add SKUs from the various inventory systems (SAP, PKMS, etc.,), warehouses, and product portfolio (resulted in a $1MM cost savings).In an initiative to assist Product and Crop Management teams with complex data analysis, I formed and led a matrixed team which consisted of members from IT, Sales, and Manufacturing in the conception, design, and implementation of a SKU Optimization Database that centralized SAP and Business Objects data.To eliminate delivery bottlenecks to research facilities, I collaborated with the R&D and Transportation teams to create a process, schedule, and establish KPIs which held our 3PL transportation providers accountable for delivery KPIs. Lead times were reduced by 33% (from 30 days to 20 days).Co-managed a $50MM global obsolescence budget with the Supply Chain Optimization Lead to ensure that obsolete seeds at the global sites had the proper resources to dispose of the inventory in a timely manner that followed SOX compliance.

Houston, Texas, Us

Halliburton is one of the largest oilfield services companies in the world, Halliburton serves the upstream oil and gas industry in 80 countries with a complete range of services, from the location of hydrocarbons to the production of oil and gas. It operates in two segments: Drilling and Evaluation and Completion and Production. Services include providing production optimization, drilling evaluation, fluid services, and oilfield drilling software and consulting. The Halliburton Supply Chain Management Program is a 2.5 year rotational program designed to give candidates leadership opportunities in upstream and downstream supply chain activities that include supervision, planning, business process redesign, and various other functions. I worked on the "Printed Circuit Board - Work In Process Reduction Project"; deliverables included: • Establishing the minimal amount of printed circuit board inventory needed to meet customer demand. • Collaborating with Quality Assurance, Scheduling, Planning, and Test Area employees to create a process that works within the parameters of the minimal established inventory needed. • Establishing on-time delivery metrics for Halliburton Sperry Drilling internal & external customers • Identification of the top 10 safety hazards in the PCB Testing Area • Determining how hazards will be communicated to the PCB Testing Area • Creating a safety hazard training program for PCB Test Area employees

Bowling Green, Ky, Us

Fruit of the Loom, an independent, wholly owned subsidiary of Berkshire Hathaway Inc. & leading international basic apparel company, its products include activewear, casual wear, and children's underwear sold under such labels as Russell, Funpals, Fungals, and Underoos. Some accomplishments included:Serving as the distribution and manufacturing lead for project management and construction activities, facility layout, control systems implementation, and staffing activities for the FTL hybrid distribution and manufacturing center in Summerville, SC ($28MM capital project).Implementing standardized case picking process for FTL distribution centers a which reduced lead time to customers by 42% (annualized cost savings of $590K).Resolving supply chain issues for FTL, Russell Athletics, and Vanity Fair Distribution and Manufacturing centers using lean manufacturing and six sigma methodologies.Implementing the PKMS Warehouse Management System modules in the North America distribution centers and conducting systems training for Fruit of the Loom, Russell Athletics, and Vanity Fair distribution center employees.

Kansas City, Missouri, Us

• Responsible for preventive maintenance of industrialized waste water system: maintained pH chart recorder, tested zinc effluents, maintained flow valves and controls for chemicals, refilled/mixed chemicals (caustic soda, sulfuric acid, coagulate 300, flocculate 551), logged data for company and water utility usage• Responsible for SBS 5 - Stage wash system: conducted titration tests, maintained wash tank riser flows, maintained overflow rates, conducted preventive maintenance for pit pumps and electronic photo sensors• Responsible for reviewing engineering drawings/alterations and advising production supervisors of engineering changes • Assisted with plant Total Quality Management initiatives (JIT inventory, production scheduling, quality assurance, DOT, and OSHA )

B.S., Electrical Engineering

Master Of Business Administration - Mba, Computer And Information Sciences And Support Services